Customer Service Administrator

Element Recruitment are partnering with a leading Engineering business based in Avonmouth on their search for a motivated Customer Service Administrator to join their growing team.

This is an excellent opportunity for someone with a background in retail or customer service who is looking to take the next step into an office environment. Full training will be provided, and we welcome applications from candidates eager to develop their administrative and professional skills.

Key Responsibilities

• Responding to customer enquiries via phone and email in a professional and timely manner
• Providing excellent customer service and resolving queries or escalating where necessary
• Processing orders, requests, or customer information accurately
• Updating customer records and maintaining internal systems
• Supporting the team with general administrative tasks such as data entry and filing
• Liaising with colleagues to ensure a smooth customer journey

Skills and Experience

• Previous experience in a customer-facing role (retail, hospitality, call centre, or similar)
• Strong communication skills, both written and verbal
• Good attention to detail and willingness to learn new systems
• Basic IT skills, including Microsoft Office or similar software
• Positive attitude with a strong work ethic
• Ability to work well as part of a team in an office environment

Apply now!