64873 – Service Manager – Anti-Social Behaviour Team

Client: Hillington Council

Location:  Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW

PAYE Pay Rate:  £28.33 per hour

Work Pattern: 36 per week (Mon-Fri) (9am till 5pm)

Main Purpose of the Role

To lead and manage the Council’s Anti-Social Behavior and enforcement services, ensuring residents are protected, complex cases are handled effectively, and services meet legal, regulatory and community safety requirements.

Typical Day Overview

• Managing ASB and enforcement teams.
• Reviewing complex cases and agreeing appropriate actions.
• Working with Police, housing teams and partner agencies.
• Monitoring service performance and improving delivery.
• Supporting staff development and wellbeing.
• Providing advice to senior managers and elected members.
• Responding to urgent risks and community concerns.

Key Duties, Skills and Responsibilities

• Lead and motivate ASB, enforcement and community safety staff.
• Manage complex ASB, safeguarding and enforcement cases.
• Ensure investigations are accurate, fair and legally compliant.
• Develop effective partnerships to reduce ASB and community harm.
• Monitor performance, budgets and service standards.
• Use data and intelligence to improve services.
• Provide professional advice to managers, partners and stakeholders.
• Lead service improvements and support change.
• Ensure good customer service and positive outcomes for residents.

Essential Skills and Experience

• Experience managing ASB, enforcement, housing or community safety services.
• Strong leadership and team management skills.
• Knowledge of ASB legislation, safeguarding and enforcement processes.
• Ability to manage complex cases and make decisions under pressure.
• Excellent communication and partnership-working skills.
• Experience working with data, performance reporting and service improvement.

Essential Qualifications

• Degree-level qualification or equivalent relevant experience.
• Relevant investigation, enforcement or community safety experience.
• Management experience or leadership qualification.
• Full UK driving license.
• Ability to complete a Standard DBS check.