customer service agent

Location: Leatherhead
Salary: £26,277.50 per annum
Job Type: Full-time, Permanent

About the Role

We are recruiting for a Customer Service Advisor to join a busy and supportive customer service team based in Leatherhead.

This is an excellent opportunity for someone who enjoys helping customers, solving problems and delivering outstanding service. You’ll be the first point of contact for customers, handling enquiries efficiently while ensuring a positive customer experience from start to finish.

Working in a fast-paced environment, you’ll liaise with customers, colleagues and contractors to resolve queries, book appointments and ensure information is accurately recorded on internal systems.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer enquiries via telephone, email and other communication channels.
• Raise and update service requests using internal systems.
• Schedule appointments and coordinate works where required.
• Provide customers with accurate updates and information.
• Investigate and resolve customer queries at the first opportunity where possible.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate customer records and ensure all information is recorded correctly.
• Work towards individual and team performance targets.
• Deliver an excellent customer experience on every interaction.
• Ensure compliance with company policies and procedures.

About You

The successful candidate will have:

• Previous experience in a customer service or contact centre environment.
• Excellent communication and listening skills.
• A positive, customer-focused attitude.
• Strong administration and data entry skills.
• Good IT skills, including Microsoft Office.
• The ability to prioritise a busy workload.
• Excellent attention to detail.
• A proactive approach to problem solving.
• The ability to work effectively both independently and as part of a team.

Experience within housing, repairs, maintenance or property services would be advantageous but is not essential.

Benefits

• Salary of £26,277.50 per annum
• Full training provided
• Supportive team environment
• Opportunities for career progression and development
• Employee wellbeing support
• Company pension
• Holiday entitlement
• Modern office environment