Customer Service Adviser
Pertemps · Basildon, Essex
Customer Service Adviser at Pertemps, based in Basildon, Essex, paying £12.71 per hour. This is a permanent role.
- Salary
- £12.71 per hour
- Location
- Basildon, Essex
- Contract
- Permanent
- Posted
- 9 hours ago
- Closes
- 4 Sep 2026
- Sector
- Customer Advisor
48% below the typical rate for customer advisor
Reference 383101437
About the role
Customer Service Advisor
Location: Basildon
3 days working home
£12.71 per hour
As a Customer Service Advisor, you will be supporting customers by phone and email, coordinating fleet vehicle pick‑ups and collections, and ensures every interaction reflects the companies high service standards.
Role Overview
As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries with professionalism and accuracy. You’ll manage communication channels, organise logistics for fleet vehicle movements, and maintain detailed records to support smooth operational delivery.
Key Responsibilities
Location: Basildon
3 days working home
£12.71 per hour
As a Customer Service Advisor, you will be supporting customers by phone and email, coordinating fleet vehicle pick‑ups and collections, and ensures every interaction reflects the companies high service standards.
Role Overview
As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries with professionalism and accuracy. You’ll manage communication channels, organise logistics for fleet vehicle movements, and maintain detailed records to support smooth operational delivery.
Key Responsibilities
- Customer Communication - Respond to inbound calls and emails, providing clear, friendly, and accurate information.
- Fleet Coordination - Arrange pick‑ups, deliveries, and collections of fleet vehicles, ensuring timely scheduling with internal teams and external partners.
- Case Management - Log all customer interactions, update CRM systems, and track cases through to resolution.
- Issue Resolution - Investigate customer concerns, liaise with relevant departments, and ensure swift, effective solutions.
- Documentation Handling - Prepare and process required paperwork for vehicle movements and customer requests.
- Service Quality - Uphold the companies service standards, ensuring every customer receives a positive and consistent experience.
- Communication Skills - Confident, clear, and empathetic communication style.
- Organisational Ability - Able to manage multiple tasks, schedules, and priorities.
- Problem Solving - Comfortable resolving issues independently and collaboratively.
- IT Proficiency - Experience using CRM systems, email platforms, and scheduling tools.
- Customer Focus - Passion for delivering exceptional service and building trust.
- Customers feel supported and informed.
- Fleet vehicle movements are organised accurately and on time.
- Communication is consistent, professional, and proactive.
Reference: 383101437 · Posted 9 hours ago · Closes 4 Sep 2026 · Listed via Pertemps
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