Change Control Manager

We have a brand-new role within our newly established Technology Coordination Unit at a pivotal point in the evolution of the Technology & Insight Directorate.

As Change Control Manager, you’ll have a rare opportunity to design, shape and embed the governance, coordination and assurance processes that will underpin technology change across the West Midlands Combined Authority. Sitting at the heart of the organisation, you’ll ensure that digital, data, infrastructure and operational technology changes are delivered safely, consistently and with minimal disruption to critical services.

We’re looking for someone who is driven, proactive and confident taking ownership of new processes and ways of working. You’ll be the kind of person who spots potential risks early, brings people together to resolve issues, and continually looks for opportunities to improve governance, resilience and operational effectiveness.

You’ll lead the operation of the Technology Change Advisory Board (CAB), own the enterprise-wide change calendar, and drive a robust release-readiness process that ensures every change entering live service is operationally ready, fully documented, auditable and supported. Working across Product, Data, Corporate IT, Operational Technology, Enterprise Architecture and the Corporate PMO, you’ll bring together teams, suppliers and senior stakeholders to create a disciplined and predictable flow of change.

This is an ideal opportunity for someone who enjoys building sustainable processes, influencing senior leaders and improving the way organisations operate. You’ll play a key role in balancing delivery pace, operational resilience and risk, helping to reduce incidents, strengthen assurance, and enable confident delivery of technology change across a highly visible public-sector environment.

What you will be doing

• Provide the single, consistent change governance framework across all digital, data, corporate IT and operational technology
• Support leaders in understanding change demand on their teams
• Promote agile and Lean working practices
• Support capability-building by identifying skill gaps
• Operate the emergency change pathway and coordinate service-protecting activity
• Maintain the Technology & Insight Directorate’s centralised change management tools, updating availability, allocations, competency profiles, and demand pipelines weekly
• Support the Build-to-Run Board by ensuring releases are resourced, dependencies are understood, and readiness tasks are planned
• Maintain high-quality data for quarterly performance reviews, audit processes, and ISO controls
• Support weekly Ops Huddles, ensuring change constraints, scheduling issues, change collisions and multi-team dependencies are surfaced and resolved

What’s essential

• Experience managing or coordinating IT, digital or OT change processes in a complex technical environment
• Experience applying Agile, Lean or DevOps-aligned delivery practices (e.g., Kanban, flow metrics, sprint planning, CI/CD awareness)
• Experience facilitating CABs, release cycles or readiness reviews
• Experience of coordinating technical teams
• Experience working in or alongside portfolio-led environments with multiple concurrent projects or product teams
• Practical understanding of Agile, Lean and DevOps concepts (e.g., Kanban flow, WIP limits, continuous integration, automated testing)
• Ability to interpret technical risks across networks, infrastructure, cloud, data, applications and OT.
• Excellent communication skills and able to build trust with stakeholders
• Collaborative with the ability to influence
• Knowledge of cyber security principles, NIST/ISO/NFR frameworks
• Ability to communicate complex information clearly to senior stakeholders

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

How to apply.

Applying for a role with WMCA is straightforward. Follow these steps to get started.

Anonymised Applications.

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Reasonable adjustments.

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Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe