Customer Service Assistant - Hitchin

Job Title: Customer Service Assistant - Hitchin

Starting Salary: £25,185 opportunity to progress to £25,583 per annum (pro rata for part time) - Pay award pending
Hours: 6.5 hours
Location: Hitchin
Contract Type: Permanent
Directorate: Resources

About the team

Hertfordshire Libraries provide an innovative, successful service at the heart of the local

community including small village libraries, town and city libraries, and performing arts

libraries. We deliver key reading, health, learning, information, digital and culture offers

including IT support, clubs and activities, access to digital resources and a thriving events

programme to ensure we improve residents’ lives.

Hitchin Library is a busy Tier 1 town library within a thriving community, which offers a

variety of activities and services, including a Creator Space which offers a range of

technologies

About the role

The role of Customer Service Assistant is varied and directly contributes to the success

of our libraries through working collaboratively to deliver excellent customer service, IT

support, information services and resources to our library users and assisting with ad hoc

library activities as required.

You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.

About you

You will have a positive and flexible attitude, and the skills and abilities to successfully

interact with customers, completing tasks to deadlines and problem solve, engaging

senior colleagues when appropriate.

Essential:

· Knowledge of and/or experience of working in a customer focussed

environment

· Evidence of understanding and application of good customer services

principles

· Demonstrable organisational skills, showing a methodical ability to

prioritise tasks

· Demonstrates a desire to work collaboratively with colleagues to achieve

service aims and objectives

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 4. Please locate the job profile here:

Job profiles - Community services

To hear more about this opportunity please contact Chloe Kane, [email removed] Customer Service Supervisor, Hitchin Library for an informal discussion about the role.

Interview Date: 4th September 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.