Agile Coach

Job summary

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The Chief Digital Information Office delivers complex, high value products and platforms that support HMRC’s strategic goals and improve outcomes for millions of users.

As an Agile Coach, you will play a pivotal role in shaping and elevating delivery capability across CDIO. You will champion modern Agile and Lean practices, foster high performing teams, and influence strategic approaches to delivery across a large and complex digital organisation

Job description

As a G6 Agile Coach, you will work at organisational and portfolio level to embed effective, scalable Agile practices that enable predictable, user centred delivery. You will coach multidisciplinary teams, mentor Agile Delivery Managers and leaders, and help shape the cultural and behavioural foundations that support excellent digital delivery.

You will work closely with senior stakeholders, Heads of Role, Product and Engineering leaders to drive continuous improvement, unblock systemic constraints, and support the evolution of delivery maturity across CDIO. You will also play a leading role in strengthening our Agile and delivery communities of practice, supporting professional development and capability uplift.

Person specification

You are an established Agile leader with significant experience coaching at scale within complex digital environments. You bring credibility through your hands-on experience, deep knowledge of modern delivery practices, and the ability to influence at senior levels.

You are an exceptional communicator who builds trust quickly, fosters psychological safety, and encourages data driven decision making. You are passionate about developing others, navigating complexity, and enabling teams to deliver high-quality outcomes for users.

Key Responsibilities

• Lead Agile coaching across areas of CDIO, enabling consistent, high-quality Agile and Lean delivery practices.
  
  
• Coach and mentor multidisciplinary teams to implement and improve predictability, flow, collaboration and delivery outcomes.
  
  
• Develop capability across the Agile Delivery Management profession, coaching or line managing Agile Delivery Managers and Senior Agile Delivery Managers.
  
  
• Facilitate workshops and strategic problem-solving sessions, enabling meaningful continuous improvement.
  
  
• Advise and influence senior leaders, providing evidence based recommendations on delivery models, team structures and organisational improvements.
  
  
• Strengthen and grow Agile and delivery communities of practice, fostering shared learning and professional excellence.
  
  
• Champion a positive, inclusive and psychologically safe delivery culture, modelling desired behaviours and practices.
  
  
• Identify and address systemic barriers to effective delivery, guiding teams and leaders toward long-term improvements.
  
  Essential Criteria
  
  
• Expert-level experience coaching Agile teams and leaders within large, complex digital organisations.
  
  
• Extensive practical experience with Scrum, Kanban and Lean practices, applied across varied delivery contexts.
  
  
• Strong experience improving delivery flow and predictability, using data and metrics to drive decisions.
  
  
• Proven ability to coach multidisciplinary teams, including engineering, product and design roles.
  
  
• Experience influencing and supporting senior stakeholders, providing clear, evidence based guidance.
  
  
• Excellent facilitation skills, creating inclusive, high engagement workshops and ceremonies.
  
  
• Experience building delivery capability, mentoring Delivery Managers and leading skills development.
  
  
• Strong understanding of modern software delivery, DevOps ways of working and user centred design principles.
  
  

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process:

• Agile and Lean Practices
• Communicating between the Technical and Non-Technical

We only ask for evidence of these technical skills on your application form:

• Agile and Lean Practices

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC