Debt Strategy Assistant Officer

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

The Corporate Services Group works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities. The group is comprised of different teams and professional functions, including Commercial, Communications, Finance, People, Portfolio and Project Delivery, Private Office, Security, Estates and Information.

The Debt Strategy Team supports business areas across the Home Office in the effective management and recovery of debt through the delivery of accounts receivable and debt management processes. The team provides guidance and support on debt-related activities, including debt recording, monitoring, case referrals to external suppliers, and the application of debt management policies and procedures.

Operating a customer-focused service, the team responds to debt and accounts receivable enquiries from internal and external stakeholders, ensuring queries are resolved accurately and efficiently.

As a team, we help ensure the Home Office maintains effective debt management practices, maximises debt recovery opportunities, and complies with relevant financial policies and procedures.

Our aim is to promote efficient self-service functionality through Home Office systems while providing expert guidance and support to enable effective debt management, informed decision-making, and continuous improvement across key financial transaction processes.

Job description

The purpose of this role is to support the Debt Strategy team in delivering the Home Office debt strategy and maintaining an effective account's receivable function. The post holder will contribute to debt management activities, supplier oversight, data analysis and process improvement to maximise debt recovery and support informed decision-making.

The role requires the post holder to interpret and process data to ensure that the debt strategies are maintained for our accounts receivable area. The role holder will ensure that they adhere to clearly defined policies and guidance and develop/maintain a strong reputation for excellent customer service.

Key Responsibilities:

• Input, record and monitor debt data accurately to support supplier handovers and performance reviews
• Provide guidance, coaching, and procedural advice to staff on debt data completion and Accounts Receivable self‑service processes
• Resolve queries from internal and external stakeholders while supporting colleagues and completing allocated work
• Contribute to team objectives, identifying opportunities for continuous improvement and supporting the delivery of the debt strategy

Additional tasks:

• The post holder will be expected to work across the team to support wider team objectives and to foster excellent collaboration and continuous improvement.
• Ad hoc duties to support team objectives and managers may be required.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Person specification

Essential criteria

• Practical knowledge and experience of Microsoft excel
• Attention to detail
• Good written/Verbal Communication
• Excellent customer service
• Keen to learn and develop in the role

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• See more of our benefits on our careers website.

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Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.

After submission of this first stage, you will be invited to complete the followingCivil ServiceNumerical test(s).

1. Online Test – by Thursday 20th August 2026.

If you successfully pass theCivil Service Numericaltest(s), you will be invited to complete the full application form. Please complete the online test(s) as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test(s) or full application before the deadline, your application will be withdrawn.

Guidance for the Civil Service test(s) will be available when you are invited to take the test(s). The online tests are accessed via the Civil Service Jobs website.

You cannot complete the tests on a mobile phone or tablet.

You will be directed to the Talogy - True Talent – Scheduled Maintenance Window Webpage for online tests during an outage.

Please note: Our online test supplier will be performing scheduled maintenance between midday to