Learning and Training Manager

Job summary

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.

Successful applicants will join the Civil Service Pension Scheme.

Please note that the mission of IBCA means that it is likely to be fully operational for a period of approximately up to 5 years, after which IBCA will become a smaller residual service. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

Job description

The Learning and Training Manager role is a demanding but incredibly rewarding role which carries a high level of responsibility but also brings with it great variety and the opportunity to make a difference to the service we provide to people whose lives have been impacted by infected blood across the UK.

The Learning and Training Manager will be accountable for effectively delivering high quality learning in line with IBCAs professional standards to ensure colleagues are fully skilled to undertake the full remit of duties

You will work with the learning and training lead to design and develop an interactive learning package in a challenging yet rewarding environment.

You will help create the culture of WE CARE that we want to embed in IBCA (Wellbeing, Exceptional, Collaborative, Advocate, Respectful, Empathetic) ensuring that IBCA is a great place to work and one where we take the wellbeing of our people as seriously as we take that of our customers.

At the onset and whilst we iterate our learning products and guidance, we will need you to be in the office a minimum of 60% of your working week depending on what the blended learning looks like, will take a decision on hybrid following the initial iteration. All training is delivered face to face and office based for the duration of training.

Once all training is complete you could potentially move to become a Claims Manager.

Responsibilities:

This role is responsible for delivering high quality learning and user focused services for the IBCA. The number one goal for this new organisation is to build and maintain trust with its users. Effective, open and transparent communications will play an important part in this as will your part in helping to build a culture which has the user at the heart of all we do and deliver with a focus on respect, empathy and transparency.

You will use creative innovative ideas to make learning and development engaging, building the relevant skills and capabilities. Researching and resourcing the right learning recognising one size doesn’t fit all, so will need to be diverse in its approach. You will work with internal and external stakeholders to ensure all learning material is current and accurate.

IBCA’s primary objective is to pay and support people who are eligible for compensation accurately, accessibly, securely and speedily and you will be responsible for delivering learning which achieves this goal in a blended training environment.

Key elements of the role will include:

• Onboard new recruits, ensuring all necessary induction materials are completed in line with our WE CARE principles.
  
• Delivering learning to colleagues within a multichannel environment though primarily this will be in a classroom setting.
• Tailoring material to meet the specific needs of learners and the business, within the remit of the learning products.
  
• Planning effective learning sessions, ensuring the most effective delivery methods are used, adapting, where appropriate, teaching techniques, lesson plans, scenarios and training materials to meet individual abilities, levels of understanding and learning styles, to ensure a consistent, high quality training intervention which addresses their learning and development needs.
• Act as an advocate for the development of capability and skills as part of the Operational Delivery Profession.
  
• To continually support the ongoing learning journey and wrap around learning in addition to technical learning that our teams will require. Researching and refreshing own Subject matter expert as the authority evolves
  
• Exhibit personal qualities and behaviours which are a role model for others – being open to receive challenge and feedback; value diversity and difference
  
• Handle difficult situations appropriately to deliver effective outcomes for colleagues and customers to ensure our We CARE principles are followed.
  
• Produce an assessment of the learners capabilities at the end of the training period, making recommendations for any further learning or coaching which may be required to ensure they come to standard.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential? If your answer is Yes. Join us!

Person specification

Essential Skills

You will have the following skills, knowledge, and experience:

• Experience of delivering complex learning to a diverse range of users
• Able to demonstrate strong communication skills
• A good understanding of learning frameworks and how to maximise these to deliver strong learning outcomes.
• Evidence of turning guidance into an interesting and attractive learning offer.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Benefits

Alongside your salary of £38,105, Infected Blood Compensation Authority contributes £11,039 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Premium allowance paid monthly after probation
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%
• 32.5 days of paid annual leave plus 8 bank holidays
• Family friendly policies to support you and your everyday responsibilities
• Enhanced maternity and paternity leave, up to 12 months shared parental leave

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others,