Technical Repairs Support Officer

Ealing Council have an exciting new opportunity as a ‘Technical Repairs Support Officer’ available as a full-time position which will require applicants to be based in office 5 days a week.

At Ealing our aim is to provide a technically informed, efficient, and timely service to residents reporting housing repairs. This will enable us to complete repairs on the first visit offering an efficient service that our customers can be proud of.

The purpose of the Technical Repairs Support Officer role is too:

To provide a technically informed, efficient, and timely service to residents reporting housing repairs. Responsible for diagnosing repair issues, allocating jobs to appropriate contractors, managing variation orders, and supporting work in progress and out of hours actions.

As the Technical Repairs Support Officer you will:

• Diagnose and identify housing repair issues using technical knowledge and effective questioning.

• Record, raise, and allocate jobs to relevant contractors or technical teams, ensuring the right expertise is assigned.

• Oversee contractor activities for assigned jobs, ensuring work is completed to required standards and within agreed timeframes.

• Manage and reconcile variation orders across multiple contracts, maintaining accurate records and ensuring compliance.

• Perform data reconciliation to support management of work in progress reporting.

• Undertake out of hours actions and reconciliation, ensuring repairs and emergencies are managed and recorded appropriately in line with rota arrangements.

Our ideal Technical Repairs Support Officer will have experience of working in a busy call centre, preferably with a background working within the social housing repairs sector. You will be able to work in a fast paced environment with a proactive approach to solving problems. You will put our customers first remembering our purpose is to do the very best for the people we serve.

Closing date: Monday 17th August

Shortlisting: Tuesday 18th August

Interviews 20th and 21st August

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.

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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.

Please note all applications will be determined on merit.

• Technical Repairs Support Officer v1.pdf