Agile Delivery Manager

Job summary

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HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The post sits in CDIO Chief Data Office (CDO) within the Data Platform Services (DPS) delivery group. DPS provides data platforms, products and analytics that enable HMRC and other government departments to make effective, data driven decisions. This includes delivery of innovative evolving capabilities (including safe use of GenAI) to meet business requirements.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

In the Agile Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have an Agile Delivery Manager Community to learn, share and support each other.

Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Agile Delivery Managers, Heads of Profession and Profession Leads.

Job description

This is an exciting opportunity to join Data Platform Services (DPS) working in the Project Delivery Team. This role is critical in ensuring successful project delivery across DPS by providing delivery oversight, monitoring progress and actively engaging in removing blockers and resolving issues promptly. Working closely with DPS POD leads, Delivery Leads and key Customer Stakeholders to maintain delivery standards and drive improvements across the DPS Project Delivery Lifecycle, fostering a culture of continuous improvements. With approximately 150 deliveries in flight at any time, we are looking for someone who is delivery focused, thrives in a fast-paced environment, stays ahead of challenges, and supports keeping projects on track.

As an Agile Delivery Manager within DPS, you will support DPS teams to deliver high-quality digital services that fulfil business requirements and that are essential to the UK’s tax system. This role requires strong leadership, excellent communication skills, and a hands-on approach to delivery management.

The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Person specification

As a Senior Agile Delivery Manager, you will:

• Maintain oversight of project delivery across a wide portfolio, proactively monitoring delivery performance to drive clarity, transparency and accurate reporting through DPS Delivery Performance Dashboards.
• Operate and continuously improve governance framework, including DPS approval gates, weekly delivery reviews and full project lifecycle from initiation to close-down.
• Provide delivery assurance, working collaboratively with POD Leads and Delivery Leads, actively supporting (leading where necessary) recovery efforts when projects deviate from plan.
• Balance oversight on multiple deliveries across business lines, identifying interdependencies and promoting “build once use many” approach.
• Actively monitor velocity and backlog health across engagements, highlighting trends and intervene early.
• Proactively identify risks, issues, and emerging trends across the delivery portfolio, providing clear guidance and actionable recommendations to mitigate or resolve them before they impact delivery.
• Define and implement DPS Delivery Standards and Project Delivery Lifecycle, in partnership with the Head of Project Delivery.
• Manage escalations to resolution, communicating effectively with senior stakeholders.
• Be comfortable negotiating and communicating within delivery teams and with stakeholders and be able to maintain and repair relationships.
• Collaborate with Data Portfolio to ensure stakeholders are kept informed on delivery progress and maximise closer working with CDIO groups and customers.
• Working with Head of Project Delivery to shape and deliver the project delivery roadmap and project dependency map.
• Coach and mentor multi-functional teams in Agile and delivery management practices, throughout the full product lifecycle.
• Managing stakeholders at all levels, including senior business and IT leaders,
• Exhibit excellent communication, organisational and decision-making skills.
• Commercial and supplier management demonstrating a clear focus on quality.
• Strategic leadership, planning and delivery of effective project reporting.

We align to the Government Digital and Data Profession Capability Framework, further information can be found here.

Essential Criteria:

• Proven experience delivering medium-to-large, high-quality IT deliveries and/or digital products.
• Proven experience managing multiple teams to coordinate IT delivery, including external suppliers.
• Proven experience of end-to-end IT projects and Agile delivery management methodologies, tools and techniques.
• Proven experience balancing multiple priorities on large scale and high visibility projects.
• Proven, hands-on experience of managing escalations and recovering deliveries.
• Proven ability to build and manage collaborative relationships.
• Proven ability to influence external partners, stakeholders and customers.
• Proven ability to challenge and remove barriers to deliver outcomes.
• Experience developing delivery metrics and using them to good effect to show improvements in delivery performance.
• Experience coaching and mentoring individuals.
• Strong communication, leadership and team management skills.
• Proficient in JIRA and Confluence for delivery tracking and reporting.

Desirable Criteria:

Ideally you will also have experience of:

• Coaching and mentoring multi-disciplinary delivery teams and senior stakeholders across Digital Services, including in Agile.
• Building and leading Communities of Practice.
• Understanding and influencing in the full lifecycle of a service delivery.
• Commercial and supplier management experience.
• Finance management experience.
• You will be people focused but determined to improve processes, support teams, drive innovation, take the initiative and resolve blockers.
• You will be open, honest, and transparent and a leader, driven to getting the best from our teams.
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