Service Control Manager

Job summary

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The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.

Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission.

Job description

This role sits within HMRC’s Fraud Prevention Centre (FPC) and contributes to the delivery of Identity Verification & Authentication (IDV&A) controls and fraud prevention activity across HMRC services.

As an IDVA Fraud Prevention & Delivery Manager, you will support the coordination and delivery of fraud interventions, ensuring risks are effectively identified, assessed, and mitigated. You will work with technical, operational, and policy teams to deliver fraud prevention initiatives and projects into live service, contributing to protecting HMRC and its customers.

This role is delivery-focused, requiring strong organisation, analytical capability, and the ability to work collaboratively in a fast-paced environment.

This role is open to UK Nationals Only.

Person specification

- Support fraud risk identification and assessment
Analyse fraud intelligence, alerts, and data to identify emerging risks and support prioritisation of interventions.

- Assist with incident response and intervention delivery
Contribute to the resolution and mitigation of fraud incidents and intervention activity, ensuring actions are tracked and delivered efficiently.

- Deliver fraud prevention projects into live service
Support the planning, coordination, and implementation of IDVA and fraud controls, working across teams to ensure successful delivery.

- Maintain awareness of fraud trends and threats
Monitor developments in identity fraud and contribute to improving HMRC’s understanding of evolving risks.

- Produce operational reporting and insights
Create clear updates and reports to support decision-making and track delivery progress.

- Collaborate across teams and stakeholders
Build effective working relationships with internal teams and partners to support coordinated fraud responses and project delivery.

- Support governance and control processes
Ensure activities align with governance frameworks, risk appetite, and operational procedures.

- Contribute to continuous improvement
Identify opportunities to enhance processes, controls, and delivery approaches within fraud prevention services.

Essential Criteria:

- Experience supporting the delivery of projects or work packages, ideally within a digital, security, or fraud context.

- Excellent communication skills, with the ability to present information clearly to different audiences.

- Understanding of fraud prevention principles and identity-related risks.

- Ability to manage competing priorities and deliver work in a fast-paced environment.

- Familiarity with digital systems, fraud tools, or operational service environments.

Desirable Criteria:

- Experience working in fraud, security, or compliance roles.

- Knowledge of HMRC services, Government Gateway, or identity systems.

- Exposure to project delivery methodologies (e.g., Agile, Waterfall).

Additional Security Information

The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. Please see Additional Security Information and Security sections below

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process:

• Evidence the delivery of a project or work package (ideally within a digital, security, or fraud-related environment). Outline your role, the tools or systems involved, how you managed competing priorities.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC