Case Support Officer

Job summary

Scottish Forestry is currently seeking a Case Support Officer to join the Grampian Conservancy team on a full-time basis (35 hours per week)

As a Case Support Officer, you will play a vital role in supporting the delivery of forestry casework across the Conservancy. You will deliver the end to end administrative processes associated with Forestry Grant Scheme (FGS) applications, EIA screening requests, Forest Plans, and Felling Permissions, ensuring that all case records are maintained accurately and in line with regulatory requirements.

The role is varied and detail-orientated. As well as supporting the delivery of forest grants and felling permissions you will also provide wider administrative support to help ensure the smooth and efficient operation of the Conservancy.

Grampian Conservancy covers a diverse range of landscapes, stretching from the Howe of the Mearns through Deeside and the Buchan Plains, to the hills and mountains of Moray.

The post is based at our office in Huntly and operates on a hybrid working basis. The successful candidate will be required to attend the office for a minimum of two days per week, with additional office attendance required as necessary to meet business needs.

Job description

What you will do

You will be part of the Case Support Team and provide administrative support for the Conservancy's Grants & Regulations function and also an information and enquiry service to agents and the general public. You will also assist with general administration duties to provide support to the Operations Team and the Office Manager to ensure business needs are met and the smooth running of the Team and Office.

Main Duties

• Assist in the processing of Forestry Grant Scheme applications ensuring compliance with guidance and policies;
• Assist in the processing of EIA screening requests ensuring compliance with guidance and policies;
• Processing Felling Permission applications within customer charter timescales;
• Use of bespoke internal IT systems to assist in the processing of grant applications;
• Support the administration of Forest Plans;
• Maintain accurate records, both manually and electronically, and correspond with customers as required;
• Provide advice and support to colleagues, applicants and external stakeholders;
• General finance duties relating to processing invoices & managing supplier information;
• Carry out general office administration and support to the team ensuring business needs are met.

Person specification

Experience

Essential:

• Experience of working in an office environment, in a team providing support to a diverse group of internal and external stakeholders;
• Experience of planning, organising and managing workloads;
• Proficient in the use of Microsoft Office packages such as Outlook , Word and

Desirable:

• Previous experience of grants and regulations administration;
• Strong numerical skills.

Behaviours

On the application form you’ll find four free text boxes to provide your behaviour responses. Please note, you’re only required to provide evidence against the below behaviours on your application. This means that if less than four behaviours are noted, you can leave the relevant free text(s) box blank on your application.

Behaviour 1 and Lead Criteria: Managing a Quality Service

Behaviour 2: Delivering at Pace

Behaviour 3: Working Together

Benefits

Alongside your salary of £30,414, Scottish Forestry contributes £8,810 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Find full details and apply using the online application form link.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the