Local Driving Test Centre Manager (LDTM)

Job summary

Do you go above and beyond to ensure you give the best service?

Are you someone who is a strong advocate for change?

Can you use effective leadership skills to lead a team to drive forward service improvements?

If so, we’d love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Standards Agency.

Job description

As Local Driving Test Manager, you will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service, with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage up to 14 members of staff, who may be spread across several test centre locations.

Alongside this you will ensure a consistent high standard of customer service is delivered across the sector including professional and courteous customer contact.

Your responsibilities will include, but aren’t limited to:

• Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes.
• Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes.
• Ensuring that the Performance Management System is implemented uniformly and effectively and fairly.
• Guiding and influencing the behaviour of examiners to support organisational and individuals’ development goals.
• Working collaboratively with other areas of the business to deliver desired outcomes.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Open Sessions: Would you like to find out more about the role, the team and what it’s like to work in our department? If so, we are organising an open session where you can find more information about who we are at DVSA and what we do to keep Britain moving, safely and sustainably on 12 August 17:00. A link to these can be found on our careers site: Driver and Vehicle Standards Agency.

Person specification

Required Experience:

To be successful in this role you will need to have the following experience:

• Experience of successfully leading and managing teams.
• Experience of handling and resolving customer complaints in line with procedures and standards.
• Experience of analysing and interpreting data/information to make sound decisions and improve individual and team performance.

Additional information

Please note: if you do not already hold the following, you must be willing to work towards the following within the first 12-months of taking up post:

Authorised by the Secretary of State to conduct the official Category B Driving Test (Examiner Warrant Card – Driving Examiner NVQ level 3)

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is not suitable for hybrid working and will require the successful candidate to work solely from their designated workplace (one of the locations cited in the advert) or, when required for business reasons, from other offices/work locations/visiting stakeholders.

This role is fully office-based and requires the successful candidate to work from the designated office location throughout their working week. The nature of the role involves direct leadership and supervision of staff, alongside regular interaction with customers, and therefore does not support routine home or remote working arrangements.

Occasional travel to attend meetings will be required, with some overnight stays.

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Location Information

During your application, tell us which location you wish to be considered for. If successful, you will be placed on a reserve list of candidates for that sector and offers will be made in merit order. We advise you to carefully consider your choice, as declining an offer for your preferred location will result in your application being withdrawn. If your preferred location is already filled, we may offer you an alternative location within a reasonable travelling distance. Refusing this offer will not result in your application being withdrawn, however, there is no guarantee of a further offer being made for your preferred location. You will not be offered locations outside a reasonable travelling distance.

Licences

You must have held full Category B UK or EU licence continuously for the last 3 years and must have no more than 3 penalty points.
You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Operational Leadership & Management
• Data and Insight

Benefits

Alongside your salary of £35,663, Driver and Vehicle Standards Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service m