Customer Success Executive

Customer Success Executive

Dorking

Office Based, Permanent

£25,000 – £27,000

Are you someone who enjoys helping people, solving problems, and delivering excellent customer service? 

If so, this could be the perfect opportunity to kick-start your career in a professional and rewarding environment. This is an exciting opportunity to join a growing business where personality, attitude, and ambition matter more than experience.

Whether you are currently working in customer service or looking for your first professional office-based role, this position offers full training and the opportunity to build a long-term career within a supportive and friendly team.

The Client

Our client is a fast-growing and well-established business that prides itself on delivering outstanding customer experiences. Due to continued growth, they are looking for enthusiastic and people-focused individuals who enjoy helping customers, building relationships, and providing exceptional service.

The Role

This is a customer-focused position where you will be the first point of contact for customers, providing support, answering enquiries, and ensuring every interaction is handled professionally and efficiently.

• Acting as the first point of contact for existing customers
• Responding to customer enquiries via phone and email
• Providing exceptional customer service and support
• Resolving customer issues and escalating where necessary
• Building positive relationships with customers
• Updating and maintaining customer records on the CRM system
• Working closely with colleagues across different departments
• Following up with customers to ensure complete satisfaction
• Identifying opportunities to improve the customer experience
• Maintaining accurate records and updating internal systems
• Providing general ad hoc administration

The Candidate

No experience necessary, but a willingness to learn is integral to the success of this role.

• Passionate about helping other
• Excellent communication skills, both written and verbal
• Positive attitude 
• Problem solving mindset
• Organised with strong attention to detail
• Able to manage multiple tasks and prioritise
• Comfortable working in a role where you will be telephone based
• Keen to learn and develop professionally

In Return

• Salary of £25,000 – £27,000 per annum
• Full training and ongoing development
• Friendly and supportive team culture
• Modern office environment
• Casual dress
• Company benefits package
• Excellent opportunities for progression and career development
• The opportunity to build a long-term career within a growing business

Interested? Click ‘Apply’ today.