Customer Service

Customer Service 
Dorking
Office Based, Permanent
£25,000 – £27,000

Do you enjoy speaking to customers and building relationships with a wide range of businesses?

Would you like a role where no two days are the same, giving you the opportunity to support customers via telephone, email and web chat?

This is not a traditional call centre position. Our award winning client believes in developing people, providing genuine career opportunities and ensuring that every team member feels valued.

One moment, you could be helping a sole trader who runs their own plumbing business and the next, supporting a large technology company with hundreds of employees. Every interaction is different, and you will play a key role in delivering an exceptional customer experience. Whether you already have customer service experience or are looking for your first professional office-based role, this could be the perfect opportunity. 

The Company

Our client is a growing and established digital services business with a strong reputation for delivering excellent customer service. Due to continued growth, they are looking to train and develop the right candidate within their busy client services team.

The Role

• Respond to customer enquiries via telephone, email and web chat
• Provide friendly and professional customer support
• Resolve customer queries and escalate where necessary
• Update customer information on the customer relationship management system
• Work closely with internal teams
• Follow up with customers to ensure satisfaction
• Support with general administrative tasks

The Candidate

• Passionate about delivering excellent customer service
• Excellent written and verbal communication skills
• Positive, organised and eager to learn
• Comfortable speaking with customers over the phone
• Strong problem solving skills and attention to detail
• Ability to manage workloads and prioritise tasks
• A team player with a proactive attitude

In Return

• £25,000 to £27,000 salary
• Full training provided
• Supportive and friendly team
• Modern office environment
• Casual dress code
• Excellent career progression opportunities

Interested? Click ‘Apply’ today.