Account Manager

Role: Account Manager

Location: Brighton, East Sussex (Hybrid)

Hours: Full-time, 36.25 hours per week

Pay: £27,000 basic salary plus up to £15,000 OTE

An excellent opportunity has arisen for an Account Manager to join one of our longstanding clients, a well-established service-led organisation based in Brighton.

This is a fantastic opportunity for a customer-focused sales professional to manage a portfolio of existing clients, build long-term relationships and support both customer retention and business growth. You will act as the main point of contact throughout the customer journey, providing a high level of service while identifying opportunities to increase account value.

Benefits

• £27,000 basic salary plus up to £15,000 OTE
• Hybrid working, with three days per week in the Brighton office and two days working from home
• Additional birthday leave
• Annual leave increasing with length of service
• Two learning and development days each year
• Friendly, supportive and people-focused culture

The Requirements

• Previous experience within account management, sales or customer relationship management
• Excellent communication and relationship-building skills
• Strong sales, negotiation and objection-handling abilities
• Highly organised with excellent administrative skills
• Strong attention to detail and listening skills
• Commercial awareness with the ability to work towards sales and margin targets
• Ability to manage multiple customer accounts simultaneously
• Good IT skills and experience using CRM systems
• Full UK driving licence
• Willingness to undertake a DBS check where required
• Passion for delivering outstanding customer service and building long-term client relationships

The Role

• Manage a portfolio of existing customers and act as their main point of contact
• Deliver outstanding customer service while achieving retention and growth targets
• Build long-term relationships through regular communication and account management
• Understand customer requirements and recommend suitable services
• Work closely with internal teams to ensure a seamless customer experience
• Maintain accurate customer information using CRM and internal systems
• Monitor sales performance, payment status and account profitability
• Identify opportunities to increase repeat business, referrals and account value
• Attend customer meetings and occasional external events
• Gather customer feedback and competitor information
• Collaborate with colleagues to improve service delivery and customer experience
• Work towards individual and team sales targets

If you’re keen to join an exceptional team offering a supportive culture, genuine earning potential, flexible hybrid working and excellent long-term development opportunities, then please apply to this Account Manager role below or call Jamie Watson on [phone removed] between 9:00am and 5:30pm.