IT Support Engineer (Help Desk)

​IT Support Engineer (Help Desk) Location: West Malling Rate: £25.00 - £30.00 per hour (depending on experience) Duration: 2-3 Month Temporary Contract Hours: 37 hours per week, Monday to Friday (shift rota between 8:00 am - 5:00 pm) Are you an experienced IT Support Engineer looking for your next contract opportunity? We're recruiting for a hands-on Help Desk professional to join a busy IT team, providing first and second line technical support across a varied desktop environment. This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and getting involved in a broad range of desktop support, hardware deployment and Microsoft technologies. What you'll be doing - Providing first and second line IT support via the help desk. - Diagnosing and resolving hardware, software and networking issues. - Logging, prioritising and managing support tickets through to resolution. - Installing and configuring PCs, laptops, printers, mobile devices and peripherals. - Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments. - Providing remote support to end users. - Assisting with desktop builds, imaging and device deployments. - Supporting basic networking, server administration and security tasks where required. - Maintaining IT assets, documentation and inventory records. - Delivering excellent customer service while working to agreed service levels. What we're looking for - Previous experience in an IT Support, Service Desk or Help Desk role. - Strong knowledge of Windows desktop operating systems and Microsoft 365. - Experience supporting PCs, laptops, printers and mobile devices. - Good troubleshooting and fault-finding skills across hardware and software. - Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable. - An understanding of networking fundamentals (TCP/IP) and basic server environments is advantageous. - Excellent communication skills with a customer-focused approach. - Ability to prioritise workload and work effectively both independently and as part of a team. - Comfortable with hands-on hardware installations and equipment deployment. What's on offer? - Competitive hourly rate of £25.00-£30.00 per hour, depending on experience. - Immediate start available. - Interesting and varied technical support environment. - Friendly and supportive IT team. - A great opportunity to gain experience within a well-established organisation. If you're an IT Support professional available at short notice and looking for your next contract, we'd love to hear from you. Apply today! KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.