Customer Service Advisor

We are delighted to be working with a leading business in Ipswich who are currently recruiting for a passionate Customer Service Advisor to strength their busy Customer Service Department.

Our client is looking for a conscientious, responsible, hardworking individual who thrives within a fast-paced working environment to join their successful team.

The successful applicant will possess excellent communication skills and will have ideally gained previous experience within an office-based Customer Service environment.

Key Responsibilities:

• Process orders via email or telephone and offer alternatives and delivery dates where necessary.
• Maximising sales opportunities by offering alternatives and special offers.
• Responding to all calls and emails within the targeted timeframe to maintain the clients high standards of customer service.
• Managing service warranty calls, arranging service calls between the customer and authorised service agents.
• Answer enquiries on any product in the catalogue, which may mean liaising with the purchasing team or manufacturers.
• Track deliveries for customers and request PODs from carriers.
• Make sure that each client receives the highest standard of customer services.
• Deal with the return of faulty/damaged products as well as shortages and overcharges.

Skills & Experience:

• Great communication skills with an excellent phone manner.
• High attention to detail and accuracy.
• Excellent computer skills including Microsoft Office and experience in using internal databases.
• Great analytical skills.
• Team player.
• Previous experience working within a Customer Service environment is desirable.

The ideal candidate will have an excellent telephone manner but will also have the forward-thinking mentality and the confidence to communicate with new and existing clients.