Security System Engineer (Service and Maintenance)

Security Systems – Service & Maintenance Engineer – Leading UK Security Systems Company

Location: London
Contract Type: Permanent
Salary: £35k-£40k

• Join a supplier-agnostic security systems leader with a client-centric approach and ambitious growth plans

• Collaborate with a positive, energetic team that values professional development and work-life balance

• Enjoy a competitive salary, overtime pay, standby payment, pension, and generous holiday allowance

• Benefit from private medical insurance, Medicash cashback scheme, social activities, and volunteering days

Our client, a well-established name in the security systems industry, is seeking a skilled Service & Maintenance Engineer to join their dynamic team in Blackfriars, London.

Position Overview

As a Service and Maintenance Engineer, you will play a crucial role in delivering top-quality service and maintenance activities, either directly or through contractors. Your expertise will ensure that all work is completed on schedule and meets both client and company standards.

Responsibilities

• Deliver all service and maintenance activities, ensuring timely completion to required standards

• Produce high-quality documentation and reports

• Manage client interactions with strong communication skills

• Apply fault-finding techniques for prompt issue resolution

• Provide technical support to clients

• Attend multiple callouts daily to improve first-time fix rates

• Support the Project Installations team when needed

• Encourage client feedback surveys

Requirements

• Minimum 4-8 years of industry experience in Security Systems Service and Maintenance

• Excellent verbal and written communication skills

• High level of organization and practical aptitude

• Ability to work independently and manage time effectively

• Proficiency in MS Office and work management applications

• Demonstrable knowledge of IP technology and good understanding of networking (Cisco, TCP/IP, routing, switching)

• Experience with Service and Maintenance QA and report writing

• Proven problem-solving ability

• Preferred experience servicing, maintaining, and troubleshooting Access Control, Intercoms, CCTV, and Intruder Alarm systems

• Customer-facing experience and ability to integrate multiple systems

• Familiarity with NSI standards and advanced understanding of IP networks and VLANS

• Full, clean UK driving license

Company Overview

This leading security systems company has made a name for itself throughout the UK and globally. With a supplier-agnostic approach, they prioritize doing what’s right for the client.

Benefits

• Competitive salary, overtime pay, and on-call rota standby payment

• Company pension scheme

• Generous holiday allowance (25 days plus bank holidays, with an additional 5 days based on loyalty)

• Monthly ‘work-life balance day’ after 3 months

• Birthday day off

• Private medical insurance and cashback scheme after 3 months

• Social activities and team events

• Two annual volunteering days

Alongside this attractive benefits package, you’ll be part of a positive, energetic team that values a happy disposition and fosters a supportive, collaborative work environment. This is an opportunity to grow your career with a company that prioritizes your well-being and professional development.

How to Apply

Interested in learning more? Get in touch or apply today – we’d love to hear from you.