Investigation and Information Assistant
Vox Network Consultants · West London, Greater London
Investigation and Information Assistant at Vox Network Consultants, based in West London, Greater London, paying £25.00 per hour. This is a contract role.
- Salary
- £25.00 per hour
- Location
- West London, Greater London
- Contract
- Contract
- Posted
- 2 weeks ago
- Closes
- 30 Aug 2026
Reference V85103852
About the role
Investigation & Information Assistant
£25 per hour (Umbrella)
3-month ongoing contract
Monday to Friday 9am to 5pm
3 days per week in the office
If you’re driven, enthusiastic, and thrive in a fast-paced environment, we’d love to hear from you.
We are recruiting an Investigation & Information Assistant to join the Complaints and Resolution team. This is a key role supporting elected Members and residents by ensuring enquiries and complaints are handled accurately, professionally and on time.
The Role As an Investigation & Information Assistant, you will:
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email
£25 per hour (Umbrella)
3-month ongoing contract
Monday to Friday 9am to 5pm
3 days per week in the office
If you’re driven, enthusiastic, and thrive in a fast-paced environment, we’d love to hear from you.
We are recruiting an Investigation & Information Assistant to join the Complaints and Resolution team. This is a key role supporting elected Members and residents by ensuring enquiries and complaints are handled accurately, professionally and on time.
The Role As an Investigation & Information Assistant, you will:
- Provide accurate, timely and high-quality responses to Members’ enquiries, supporting elected councillors in their work with residents
- Investigate and coordinate responses to resident complaints, particularly relating to housing and ongoing repairs
- Liaise with internal departments and external partners to gather information and resolve issues
- Support the wider Complaints and Resolution team to ensure cases are progressed efficiently
- Maintain clear, accurate records and ensure responses meet agreed standards and deadlines
- Highly organised with strong attention to detail
- Confident communicating clearly in writing and verbally
- Comfortable working under pressure in a busy environment
- Experienced in handling enquiries, complaints or investigations (local authority or housing experience desirable)
- Proactive, customer-focused and committed to delivering high standards of service
- Must have experience working for a council or housing association
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email
Reference: V85103852 · Posted 2 weeks ago · Closes 30 Aug 2026 · Listed via Vox Network Consultants
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