Admin Officer

Admin Officer with Usher Duties (AO)
Location: St Albans (St Peters St, St Albans, Hertfordshire, AL1 3LB)

* Grade: AO
* Working pattern: Mon-Fri, 9:00-17:00 (fully office based), 37 hours per week
* Pay: £13.36 per hour for the first 12 weeks, then £15.59 afterwards
* Training: Ongoing training when in post
* Leave: Pre-booked leave can be accommodated within reason
* Clearance level: Enhanced DBS, completed by Brook Street for successful candidate

If you're someone who thrives on being organised, calm under pressure, and genuinely helpful to others, this role is a great fit. Hiring for a reputed client, you'll be the steady, welcoming presence that helps court days run smoothly-combining front-of-house support with professional administration behind the scenes.

What you'll be doing:
* Welcome court users including judiciary, juries, solicitors and barristers, police, and members of the public
* Call people into court/hearings in priority order, coordinating with Court Clerks and Legal Advisers
* Liaise with the Witness Service as necessary
* Keep parties informed about changes (e.g., courtroom and hearing times)
* Escort court users in and out of the building and provide support to colleagues and judiciary outside of hearing times
* Collect and deliver files and bundles to judiciary and clerks, ensuring the necessary papers are in place
* Assist with preparations for hearings/tribunals/trials/meetings, including room setup and end-of-day clearing
* Arrange and support court hearings
* Navigate hearings via video link (onsite and remotely)
* Help members of the public with general queries when attending hearings
* Complete general admin tasks: filing, printing, data entry, typing, and handling incoming/outgoing post
* Prepare papers and files for hearings and meetings; produce and update court documents and internal records
* Draft standard letters and documents
* Provide clerking support for Civil and Family Courts, tribunals and hearings

What you'll bring:
* A friendly, professional approach and confidence dealing with a wide range of people
* Strong administrative accuracy-organised with a keen eye for detail when handling documents and records
* Ability to work to priority order and stay composed in a busy environment
* Clear communication skills, including confidence explaining processes and providing updates to others
* Willingness to support both front-of-house duties and back-office administration as required
* Comfort working with video-linked processes and supporting activities across onsite and remote arrangements
* A practical, "get it done" mindset-happy to assist colleagues to keep everything moving smoothly

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.