DIO - Facilities Manager

Job summary

This is an opportunity for an enthusiastic, hardworking individual in a key customer facing role within the South West Region requiring the ability to deal with sensitive matters and manage customer expectations.

Playing a significant part in delivering services to our customers on a day-to-day and strategic basis. Focus includes optimising the use and management of all property, buildings and workplaces.

The role involves leading operational oversight, delivered either directly or through a third-party supplier partner network, over the whole portfolio.

This role will oversee, deliver and support all aspects of day-to-day hard & soft FM services. This includes contract and supplier management in addition to the planning and delivery of an extensive maintenance/minor works’ programme. Acting as the key customer interface across their area/building, working in a partnership of delivery.

The role is based within Service Area 32 with the primary sites for this role being RMB Stonehouse and DM Plymouth (RMB Stonehouse Duty Station). This role / function is site based and therefore site attendance is expected at least four days per week.

This position is advertised at 37 hours per week.

Job description

• The Facilities Manager will manage and develop any staff allocated; working with them to assure compliance relating to policy, instructions and guidance.
• Responsible for Hard and Soft FM advice and delivery within their delegated area of responsibility, defined within a Service Delivery Area (SDA).
• Activities include Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery and Issue Resolution reporting to the Senior Facilities Manager (Snr FM).

Deliver specific delegated responsibilities for approval of Billable Works and SFM activities acting as or supporting the Service Manager’s Representative.

Provide accurate responses to focal point requests relating to DIO wide queries, ensuring infrastructure related risks and issues on the site are identified and managed; actively participating with the SFM in engagement activities including at Establishment Weekly Meetings and the Site Infrastructure Management Meeting.

Encourage a working culture which promotes a healthy, safe and inclusive environment. Prioritising people's development and supports smart ways of working. Building strong collaborative, professional working relationships with colleagues and other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence.

Proactively manage work tasks through clear and effective direction. Supporting and participating in a culture of continuous improvement.

Providing support to maintain all DIO Business as Usual Operational Requirements & respond assist management requests to support changing departmental priorities.

A full UK driving licence is required as the Region is geographically large, and the successful candidate will be site based with a requirement to travel to different locations to fulfil the role successfully and effectively, including occasional national travel. Public Transport is not available to many locations.

Person specification

Essential:

• Experience in customer relationship management and stakeholder liaison.
• Local management of key suppliers, able to support negotiations, management or escalation issues.
• Commercial experience gained within a property, facilities management or similar function.
• Ability to manage outputs through IT and digitised solutions.

Desirable:

• Clear demonstration of Facility Management skills in both meeting customer needs and managing supplier relationships.
• Understanding and complying with statutory, regulatory and professional requirements.
• Knowledge of statutory processes, building regulations and construction related legislation.

Licences

Full UK Driving Licence

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
• 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
• Enhanced Parental Leave.
• Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.

To learn more about our full range of benefits, view our Candidate Information Guide attached.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

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