Senior Business Analyst (three roles)

Job summary

The role:

As a Senior Business Analyst you will be working on large transformation programmes, supporting the Gambling Commission’s (the Commission) Corporate Strategy and Business Plan. You will work with a range of stakeholders across the Commission and external suppliers, to help shape new processes and systems.

You will analyse current processes, designing improved future state, support data migration, and contribute to procurement activity. You will ensure systems, data structures and processes are robust, secure, compliant and aligned with the Commission’s statutory duties. You will operate in a highly regulated public sector environment, where transparency, auditability, integrity and strong governance is essential.

We are looking for someone with proven experience of working within either Finance and/or HR domains, with the ability to work collaboratively with Digital, IT, procurement, and suppliers, with experience supporting enterprise system change in a regulated organisation.

Two roles will be working on a Corporate Systems Programme delivering transformation across Finance and HR. The third role will focus on our Illegal Markets programme identifying, prioritising and initiating works that effectively impact and disrupt illegal markets.

Job description

Your responsibilities:

You will:

• Identify and manage stakeholder relationships at all levels, both internally and externally, with the ability to lead and influence to support critical delivery decisions.
• Co-ordinate and lead on the elicitation and evaluation of requirements against the present state (where we are) and the target state (where we want to be) and identify opportunities to develop successful business requirements as well as cultivate stakeholder relationships needed to make the transition.
• Be responsible for identifying areas of improvement, exploring feasible options, analysing the effects of change and defining success measures.
• Document conceptual models to support strategic planning and decision making.
• Proactively undertake research and analysis to understand how a business area works, considering the people, organisation, processes, information, data and technology.
• Be accountable for defining and assuring analysis artefacts, such as problem statements, epics, features, user stories, acceptance criteria and requirements, to communicate user, business and technical needs.
• Effectively work with external suppliers and technical teams to ensure new systems meet user, business and technical needs, and are aligned with organisational goals.
• Proactively identify and resolve issues, influence stakeholders and manage relationships effectively. Building relationships and communicate clearly and regularly with stakeholders.
• Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to system functionality.
• Support data migration strategies for new systems, analysing data requirements to ensure they align with user, business and technical needs.
• Translate analysis artefacts to support procurement processes, ensuring needs are being represented throughout the procurement lifecycle.
• Support multiple projects within a larger programme of work.
• Support project team resource and wider Analysis community with learning and development to embed good analysis practice, providing coaching and mentoring to professionals across the Commission.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.

Person specification

What we’re looking for:

Essential criteria:

• Direct experience of working on Finance and/or HR system implementation projects in a dynamic and fast paced environment.
• Experienced in leading and engaging others (individuals and teams) to quickly deliver on requirements. Holding others to account for their responsibilities.
• Excellent communication and presentational skills, with the ability to articulate complex information to a varied audience, building trust, managing expectations, influencing at all levels and leading autonomously.
• A solution orientated mindset with the ability to work at an accurate pace and cope with ambiguity.
• Understand the need to collaborate and ‘join the dots’ as needed across multiple projects.

Desirable criteria:

• Knowledge of project and programme management methodologies (APM, MSP etc)
• Previous experience working in a Regulatory or Governmental organisation.
• Lean Six Sigma certification.

Benefits

Alongside your salary of £52,000, Gambling Commission contributes £15,064 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies including compressed hours
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your

personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagi