Performance Analyst

Job summary

Do you enjoy working with data to help teams make better decisions?

Can you use information to improve how a service operates and performs?

Are you confident presenting clear data insights to senior leaders?

If so, we’d love to hear from you!

This is a fantastic opportunity to join our team! The role is extremely varied and involves a great deal of senior stakeholder engagement across the Agency, so you’ll have the opportunity to build positive working relationships and gain a unique overview of all areas within Driver and Vehicle Licensing Agency (DVLA).

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA:

DVLA roles: Driver and Vehicle Licensing Agency - Department for Transport Careers

Job description

Lead the delivery of high-quality management information and performance analysis to support operational decision-making across the directorate. You will manage daily, weekly, and monthly reporting, turning complex data into clear, actionable insights. Working closely with senior leaders, you will provide advice, improve business processes, and ensure teams meet their objectives. This role offers an opportunity to influence performance, enhance reporting practices, and drive continuous improvement in a fast-paced environment, supporting development of analytical capability across the team.

Your responsibilities will include, but aren’t limited to:

• Lead a team to understand, interpret and gather business requirements, to source relevant datasets from internal and external data holders.
• Maintain high standards of data accuracy, completeness, and reliability, ensuring that analysis is based on robust and validated data sources.
• Manage directorate business as usual MI, including operational demand, performance, and compliance with agreed procedures. Resolve queries regarding outputs and present findings to relevant stakeholders.
• Build and manage effective working relationships with key stakeholders across the agency, engaging throughout the delivery of agreed projects and seeking feedback to support continuous improvement.
• Work collaboratively with Service Management and operational teams to support activities such as change management and benefit profiling, including monitoring business performance and agreed staffing levels.
• Oversee and be accountable for performance, conduct and attendance processes within your area of responsibility and ensure they are adhered to and acted on in a timely manner in your role as Investigating Officer, Decision Officer or Appeals Officer

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

1. Experience of analysing performance data and producing clear management information (MI) to support decision-making.
2. Experience of managing and delivering regular reporting cycles (daily, weekly, monthly).
3. Experience of reviewing and improving processes to enhance efficiency and effectiveness.
4. Knowledge in medical policies and procedures.
5. Knowledge and understanding of Drivers Medical policies, procedures and Management Information.

Additional Information

We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it won’t put you at any disadvantage during recruitment if you aren’t a Welsh speaker. Please note that the application and assessment process will be held in English.

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

https://www.youtube.com/watch?v=gkR_okX2T1U

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices may be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service

Benefits

Alongside your salary of £35,663, Driver and Vehicle Licensing Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions