Chief Operating Officer

Our client, a leading player in the fintech, technology, marketing, and retail sectors, is seeking an experienced Chief Operating Officer to join their dynamic team. This is a permanent role, responsible for overseeing daily operations, ensuring efficiency, productivity, and strategic alignment within the organisation. As COO, you will work closely with the Group CEO to drive organisational performance and operational efficiencies.

Key Responsibilities:

Operational Leadership

• Oversee day-to-day operations across the business
• Work closely with the operations team to meet customer SLAs for delivery and dispatch
• Manage stock levels, inventory accuracy, and supply chain performance
• Drive efficiencies through optimisation of processes, systems, and procedures
• Contribute to the development and rollout of future operational services

Customer Onboarding and Client Services

• Oversee and optimise customer onboarding processes to ensure a seamless client experience
• Develop support strategies to service customers across all sectors
• Oversee process flow and optimisation

Project Management

• Oversee delivery of key operational and strategic projects
• Ensure projects are executed on time, within scope, and aligned with business objectives
• Implement structured project governance, reporting, and accountability frameworks

Partnership and Growth Management

• Build and maintain strong relationships with key partners to support long-term collaboration
• Develop joint operational plans aligned to market expansion and product adoption
• Resolve issues and identify growth opportunities

Collaboration and Leadership

• Work cross-functionally with sales, marketing, product, and tech teams
• Align operational and partner initiatives with wider business objectives
• Represent the business at industry events, conferences, and partner engagements
• Lead, mentor, and develop high-performing teams, fostering a culture of accountability and excellence

Job Requirements:

• Proven experience as a COO or senior operational leader
• Strong track record in building and scaling successful operational teams
• Deep expertise in B2B management, channel management, and operational leadership
• Demonstrated ability to optimise processes and drive organisational efficiency
• Strong analytical and strategic thinking capabilities
• Ability to thrive in a fast-paced, high-growth environment
• Proficiency in Microsoft Project and project management

Benefits:

• Competitive salary
• Opportunities for professional development and career progression
• Supportive and collaborative work environment
• Comprehensive employee benefits package

If you are an experienced Chief Operating Officer looking to make a significant impact within a leading fintech and technology company, we invite you to apply now and join our client's dynamic team.