Complaints Investigator Days

Location: Witney, Oxfordshire (OX29 0YL)
Shift Pattern: 4 on, 4 off - 7:00 AM to 7:00 PM
Pay Rate: £15.99 per hour
Contract: Temporary

Are you passionate about quality and committed to improving healthcare outcomes? Do you thrive in a structured, process-driven environment and enjoy getting to the root of complex problems? We're hiring Complaints Investigators to join a leading global healthcare and medical device manufacturer in Witney.

This is not a customer service position - instead, you will play a vital part in analysing returned medical products, identifying causes of issues, and contributing to ongoing product and process improvements.

• Product Investigations: Conduct detailed investigations into returned medical products, identifying root causes and ensuring compliance with regulatory and quality standards.

• Data Analysis: Utilise internal software systems to track complaint trends and emerging patterns. Your analytical skills will be key to recognising recurring issues.

• Continuous Improvement: Suggest and implement improvements in workflows and documentation processes to boost efficiency and reliability.

• Cross-Functional Collaboration: Liaise with internal stakeholders and international colleagues to share findings and support broader quality assurance objectives.

• New Product Readiness: Participate in pre-launch readiness activities, ensuring complaint handling systems are in place for new product introductions.

• IT Proficiency: Comfortable using Excel, Word, and internal systems for documentation and analysis.

• Detail-Oriented: Strong focus on accuracy and process compliance.

• Analytical Thinking: Able to identify trends, draw insights, and support data-driven decision-making.

• Excellent Communication: Able to clearly document findings and collaborate with global colleagues.

• Minimum Education: GCSEs or equivalent in Maths and English.

• Exposure to lab practices, root cause analysis, or regulated environments.

• Familiarity with complaint handling in healthcare, pharma, or diagnostics.

• Full training provided - no prior experience required!

• Work that matters - support the delivery of safe and effective medical devices.

• Career progression opportunities in a growing and supportive team.

• Clean, modern facilities with on-site perks including free parking and subsidised canteen.

• Eligibility to live and work in the UK.

• Ability to provide a 5-year referencing history (employment or alternative activity).

Apply now via this advert or email to or call [phone removed] and ask for Akhil or email to learn more!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

skills

handle complaints

qualifications

NVQ Certificate/Diploma in Customer Service

education

university