Service Design Lead

We are seeking a passionate and experienced Service Design Lead to join our dynamic team. In this role, you will be responsible for driving the service design process, ensuring that user needs are at the core of our service offerings. You will collaborate with cross-functional teams to create innovative solutions that enhance customer experiences and improve service delivery. Your expertise in user research, journey mapping, and prototyping will be crucial in developing services that are not only effective but also engaging and user-friendly.

As the Service Design Lead, you will lead workshops and design sprints, fostering a collaborative environment that encourages creativity and innovation. You will be tasked with defining service blueprints and ensuring that all touchpoints are optimized for a seamless user experience. Strong communication skills are essential, as you will present your findings and recommendations to stakeholders and advocate for user-centered design principles throughout the organization. A proven track record in service design and a deep understanding of design thinking methodologies will be key to your success in this role.

To be considered, you should possess a relevant degree or equivalent experience in design, service management, or a related field. A minimum of 5 years of experience in service design or a similar role is essential, along with a strong portfolio showcasing your ability to deliver impactful design solutions. If you are a strategic thinker with a passion for creating exceptional user experiences, we encourage you to apply and join us in shaping the future of our services.