Service Support Manager

We are seeking a dedicated and experienced Service Support Manager to join our dynamic team. In this role, you will be responsible for overseeing the service support operations, ensuring a high level of customer satisfaction and effective resolution of issues. You will lead a team of service support representatives, providing guidance and support to ensure they meet performance metrics and deliver exceptional service. Your duties will include monitoring team performance, conducting regular training sessions, and implementing best practices to enhance service efficiency.

Additionally, you will collaborate with other departments to identify areas for improvement and develop strategies to optimize service delivery. You will also be responsible for managing customer escalations, analyzing service trends, and reporting on performance metrics to senior management. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment. A background in service management or a related field, along with excellent communication and problem-solving abilities, is essential for success in this role.