Operations Manager

Operations Manager- Hampshire-up to £55k

Are you an experienced Operations Manager who thrives in a fast-paced contact centre environment?
We’re looking for an inspiring leader to take ownership of a busy 24/7 customer operations function, driving operational performance, developing high-performing teams, and delivering an exceptional customer experience.

What you’ll be doing:

• Leading and motivating operational teams to deliver outstanding service.
• Driving performance through KPIs, continuous improvement and effective resource planning.
• Coaching and developing managers and team leaders.
• Managing operational budgets, reporting, and business performance.
• Working closely with senior leadership to support future growth.

What we’re looking for:

• Proven experience managing a contact centre or customer operations team.
• A strong people leader who inspires, develops, and motivates others.
• Commercially aware, analytical and solutions focused.
• Passionate about delivering exceptional customer service.

What’s on offer:

• Salary up to £55,000
• Company Car or Car Allowance
• Great Benefits Package
• Genuine career progression within a growing organisation
• Office based
• Immediate start available

If you’re ready to lead, influence and make a real impact, we’d love to hear from you.
Apply today for a confidential conversation.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency