Housing Options Triage Officer

• Job_Application_Guide_v2_Feb_2026
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• New_pay_scheme_01_04_2026_v2
• Housing_Options_Triage_Officer

Local Government Reorganisation (LGR) Statement

Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.

Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.

While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.

UK Visa Sponsorship

We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.

AI Use in Applications

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.

Please apply online via the link provided.

Are you passionate about helping people and making a difference in your community?

We are currently recruiting for a Housing Options Triage Officer to be the first point of contact in a customer focused frontline Housing Options Service.

As the first point of contact for residents seeking housing advice, you will play a vital role in preventing homelessness and helping people access the support they need.   Working within a busy and supportive team, you will support customers who are homeless or threatened with homelessness, helping them explore all available housing options, signpost to relevant services and refer to Housing Options officers for further assessment and intervention.

No previous housing experience is necessary- just the right attitude, commitment to learning and a passion for helping others. The right candidate will receive full training and support to develop the skills and knowledge needed to provide housing advice, assess homelessness applications, and help people access safe and secure accommodation.   

As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS).  Assistance will be given by the Council and further details will be in the job application pack

We also offer a generous flexi time scheme with the ability to take up to two flexi days a month, Membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.

For an informal discussion about this post, please contact Bettina Gresham or Angella Kentaro (Housing Options Team Leaders) on [phone removed].

Closing Date: 23 August 2026 - 23:55pm

Interview Date:  2 & 3 September 2026