Business Analyst

Job summary

As a Business Analyst within our Transformation team, you will play a pivotal role in helping the organisation deliver meaningful change and continuous improvement. Working across a range of transformation initiatives, you will analyse current processes, identify opportunities for improvement, and help shape practical solutions that deliver value for colleagues and customers.

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Job description

Business Analysts play a critical role in enabling successful transformation by providing insight, analysis, and structured thinking across the full change lifecycle. Working as part of an integrated Transformation & Delivery (T&D) team, Business Analysts collaborate closely with Transformation Leads, Change, Delivery, and PMO colleagues to ensure solutions are evidence-based, impactful, and deliver sustainable outcomes.

Business Analysts are central to ensuring that transformation is well-defined, evidence-led, and deliverable, acting as a critical bridge between strategy, design, and execution. Through integrated working within the T&D team, they help ensure change is not only delivered—but successfully embedded and sustained.

Key responsibilities:

Strategic Transformation Support

• Apply systems thinking to understand how processes, systems, and behaviours interact across the organisation

• Identify interdependencies, risks, and wider impacts of change initiatives

• Support shaping of transformation opportunities through insight and analysis

Discovery & Analysis

• Lead current state analysis, including process mapping, customer journeys, and ways of working

• Gather and document business, operational, technical, and user requirements

• Conduct root cause analysis to identify underlying issues rather than symptoms

• Analyse data to identify trends, risks, and opportunities to inform decision-making

• Undertake impact assessments (operational, technical, people, regulatory)

• Support benefits modelling, baseline measurement, and KPI definition

• Identify pain points, inefficiencies, and opportunities for improvement

Design & Solution Development

• Support the design of future state processes, operating models, and solutions

• Work collaboratively with Delivery and Change teams to ensure solutions are practical, adoptable, and aligned to business needs

• Ensure stakeholder needs are understood and reflected in “as is” and “to be” process designs.

Delivery Enablement

• Working with the Transformation Leads, support delivery teams by refining and clarifying requirements throughout business case and process development.

• Contribute to prioritisation decisions based on value, impact, and capacity

• Track and support benefits realisation during delivery

• Analyse lessons learned and support identification of opportunities for standardisation

Continuous Improvement

• Monitor performance trends and conduct root cause trend analysis to identify recurring issues

• Support process optimisation and continuous improvement initiatives

• Review benefit realisation and contribute to ongoing enhancements

• Identify opportunities to improve consistency, efficiency, and customer outcomes

Governance, Reporting & Assurance

• Contribute to reporting, assurance, and decision-making processes through high-quality analysis

• Provide clear, evidence-based insights to inform governance forums

• Support tracking of performance, risks, and benefits across initiatives

Integrated Team Working (T&D Model)

• Work collaboratively across Transformation Leads, Change, Delivery, and PMO as part of a joined-up, integrated service

• Act as a connector between business needs and delivery teams, ensuring alignment and shared understanding

• Champion cross-functional working, knowledge sharing, and consistency of approach

• Represent business areas or strategic domains as required, feeding insights both into and out of the T&D function

Person specification

Essential criteria assessed at application stage:

• Professional accreditation in business analysis or change (e.g., BCS, IIBA, PMI-PBA) and/or Lean/Six Sigma practitioner or equivalent demonstrable experience.

• Significant experience leading business analysis on complex programmes spanning multiple functions/teams, including discovery, requirements, process/service design and benefits realisation.

• Demonstrable experience of practice leadership (e.g., setting standards, quality assurance/peer review, mentoring/coaching, building communities of practice, or capability development).

• Exceptional stakeholder engagement and influencing skills at senior level, with the ability to shape decisions, challenge constructively, and translate complexity into clear options and recommendations

• Evidence of delivering measurable outcomes (e.g., efficiencies, risk reduction, service performance improvements or customer experience uplift) and of improving how analysis is performed through coaching, standards or governance.

• Advanced analytical skills, including the ability to identify root causes, gaps, duplication and control weaknesses, and to work with subject matter experts to develop options, assess impacts and recommend implementable solutions.

• Experience supporting prioritisation, planning and dependency management (e.g., demand shaping, roadmap planning, benefits tracking) and strong working knowledge of Microsoft 365 and analysis tooling.

• Excellent knowledge and demonstrable ability of Microsoft 365 applications.

Essential criteria assessed during interview:

• Significant experience leading business analysis on complex programmes spanning multiple functions/teams, including discovery, requirements, process/service design and benefits realisation.

• Exceptional stakeholder engagement and influencing skills at senior level, with the ability to shape decisions, challenge constructively, and translate complexity into clear options and recommendations.

• Strong analytical and critical-thinking capability, including experience with service/process redesign, customer journeys, target operating models, information/data flows, and benefits/OKR definition.

• Evidence of delivering measurable outcomes (e.g., efficiencies, risk reduction, service performance improvements or customer experience uplift) and of improving how analysis is performed through co