Security Officer Associate

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

The Chief Operating Officer Group works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities. The group is comprised of different teams and professional functions, including Commercial, Finance, People, Portfolio and Project Delivery, Security, Estates and Information and Digital, Data and Technology.

Security Officers are required to be able to read and absorb information, implementing what has been read, ensuring it is followed and use available information to brief colleagues and plan ahead. Security Officers require effective IT skills, including a good knowledge of Microsoft Word, Excel and Outlook.

In particular, in this role you will have the opportunity to:

• Gain skills in Customer Service being the first point of contact for all visitors to the Organisation.
• Develop effective communication skills with a variety of stakeholders, including colleagues across the Organisation and other Government department security teams.
• Gain expertise in protective security by understanding best practice for business continuity, physical and manned security whilst using state of the art security equipment and electronic systems.

Job description

Key Responsibilities:

• Control access & egress to HO buildings in compliance with the Home Office Security Pass and Access Control Policies.
• When required, deal with conflict professionally and calmly using the skills learnt in the Conflict Management Training.
• Conduct Internal and external patrols vigilantly as directed, remaining observant of your surroundings and respond positively to situations discovered.
• Complete all written work accurately and efficiently ensuring it is legible and clear.
• Produce comprehensive incident reports in a timely and accurate manner.
• Follow the Home Office Pass Policy when dealing with all visitors or contractors to ensure correct pass issuance.
• Search vehicles and individuals when required in adherence with Home Office searching procedures.
• Report and record in a timely manner, all incidents, accommodation and health & safety issues identified.
• Respond to all alarms as per Home Office policy.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Annualised hours

This is an Annualised Hours Working position which attracts allowances for the following:

• Flexibility and Predictability.
• Rostered Shift Allowance - the post holder will be required to work shifts:
  West London - post-specific shifts between the hours of 6am and 11pm.
• Premium Hours which includes weekend working and may include Public Holidays.
• The allowances are not guaranteed and are subject to change depending on business needs.
  Allowances will be confirmed if offered the role.
• Overtime – At times there may be overtime available based on business needs, however this is not guaranteed.

Training

You will receive full training and support to do the job. Training takes place on the job with a mentor who supports you until you are fully confident in the role. You will work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

Travel

As part of your terms and conditions, you may be required to travel to other locations nationwide within the Home Office Security remit to fulfil business needs.

Person specification

Essential Criteria

• Are flexible and able to successfully perform a range of multi-skilled duties.
• Are able to confidently manage potentially difficult and challenging situations.
• Good communication and interpersonal skills (both verbal and written).
• Strong IT skills – including Microsoft Word, Outlook and Excel.
• Professional and customer-focused, ability to understand the needs of vulnerable customers.
• Experience in security provision or a high-pressure customer-service environment and a commitment to the highest standards.
• Confident working with a range of internal and external partners.
• Due to the nature of the work and the geographical area, driving is a requirement field for this role. Applicants who hold a full valid UK, should have either a manual/automatic driving licence.
• Minimum of 5 GCSEs (Grades A–E or equivalent).

Desirable Criteria

• Competent IT skills, including the use of common workplace systems and software.
• Previous security experience in a professional environment.

Licences

Driving licence essential - manual/automatic licence is acceptable.

Qualifications

5 GCSEs at Grades A–E (or equivalent)

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace
• Managing a Quality Service
• Working Together

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• This role currently attracts Annualised Hours Allowance (AHA) of 36.25% of salary, which equates to an additional £11,508 per annum based on salary minimum. Further information can be found on our website.

• See more of our benefits on our careers website.

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Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

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