Team Leader (Ref: 20547)

Job summary

Please refer to the Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Team Leaders in HMCTS National Services play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users and key stakeholders.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be part of the management team in Enforcement Cash at Swindon Magistrates Court. The Enforcement Team ensures convicted parties comply with fines and other financial penalties imposed by the Courts.

As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed. You will create a sense of purpose, recognising successes and managing performance to deliver results and achieve key performance outcomes, ensuring exceptional service for every user.

Please refer to the role profile attachment to understand more about this key leadership position.

Essential knowledge, skills and experience

• Ability to lead, motivate, coach and develop others to have the skills, confidence and experience to thrive in their role.

• Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.

• Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.

• Able to manage difficult and challenging situations and resolve problems swiftly and professionally.

• Confident in analysing data to make informed decisions to improve and maintain performance.
• Ability to use IT and learn new systems.

Lead criterion at application stage: Statement of Suitability

A sift based on the statement of suitability may be held if a large number of applications are received.

Your development

Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

If you are interested in developing your career in a role with real purpose, apply today.

Further details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week Monday - Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. A minimum of 30 hours per week is required for this role and unfortunately, we cannot accommodate a non-working day on a Monday or a Friday.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Occasional travel to other courts

For this post, occasional travel may be required for cover when needed.

Person specification

Please refer to the Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• As part of your application, you will be required to complete a 250-word 'experience' question.
• We will explore your 250 word application question further at interview.
• A further experience question will be asked at interview in relation to your previous experience.

Benefits

Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ<