Bereavement Services Support Officer

At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.

To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion.

In this role you will:

• Cremation – You’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management.
• Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
• Administration - Answering the telephone with great customer service skills, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
• Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.

About you

• Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided.
• Good Interpersonal skills and organised with excellent attention to detail.
• You will need to be able bodied as manual handling will be part of this role.
• A real team player with natural compassion and the desire to make a difference every day.
• Comfortable communicator able to speak to people in a caring and understanding manner.
• Good level of IT skills Word / Excel and emails.

Owing to the nature of this position you will need to hold a full driving licence.

What we can offer:

• A variety of learning and development opportunities via a range of sources and methods
• Access to the highly valued Local Government Pension Scheme (LGPS)
• Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working
• Annual leave purchasing scheme
• Annually negotiated pay and award progression
• Confidential advice and support via an Employee Assistance Programme
• Cycle to Work Scheme
• Family friendly policies
• Flexible Bank Holidays
• Free swimming at CCC swimming pools
• Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
• Gym Memership salary sacrifice scheme
• Home & Electronics salary sacrifice scheme
• Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkts, attractions and more
• Professional Membership Fees paid for, dependent on role
• Relocation Assistance may be payable in approved cases
• Staff reward and recognition framework- including annual staff awards ceremony
• Subsidy for public transport
• Your Care dynamic wellbeing platform

Hours: This is a full-time role, for 37 hours per week.

Working Pattern: Monday – Friday 0900-1700 with Saturday work on a rota basis

Contract: Permanent

Salary: £32,597- £36,363 per annum (City Pay Band 4),

Location:Cambridge City Crematorium and Newmarket Road Cemetery

More Information:

You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.

If you would like an informal chat, please contact Karen Jeckell on [phone removed] or email [email removed]

Application Process:

To be considered for this role, pleaseclick ‘Apply Online’ and submit an application.

If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.

Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.