Service Administrator

Job Description

Service Administrator

Service Area: Early Help & Partnerships

Grade 5 - £35,520 - £38,739pa

About the Role

We are seeking an organised, reliable and proactive Service Administrator to provide high-quality administrative support across the Early Help and Partnership Service. This is a key role supporting senior managers and ensuring the smooth and effective operation of services that support children, young people and families.

Key Responsibilities

• Managing communication, including handling telephone and email enquiries
• Organising diaries and schedules for the Head of Service and Service Managers
• Arranging and facilitating meetings, including preparing agendas and taking minutes
• Ensuring compliance with policies, procedures and GDPR requirements
• Maintaining accurate records and databases
• Coordinating with internal departments and external agencies
• Providing cover for other Service Administrators across the  Early Help and Partnerhships Service
• Travelling to meetings across the borough 

The duties and responsibilities outlined above are indicative of the role and are not exhaustive. The post holder will be required to undertake other reasonable duties as directed by their manager.

Essential Requirements

• Experience providing administrative support within a local authority, health, education or similar environment
• Experience supporting senior management, including diary management
• Excellent working knowledge of Microsoft Office and other IT systems
• Experience of arranging and supporting meetings, including agenda preparation and minute writing
• Experience working to tight deadlines in a fast-paced environment without compromising accuracy
• Ability to manage information and data effectively and securely
• Experience communicating effectively with internal and external agencies
• Understanding of key values and behaviours required in social care
• Ability to handle highly confidential information in line with GDPR requirements
• Flexible, adaptable and able to work independently and as part of a team

Please view Job Profile here

For an informal discussion about the post, please contact [email removed]

The closing date for the receipt of applications is 9/8/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.  Interview date to be confirmed.

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on [phone removed].

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

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