IDVA Service Control Lead

Job summary

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The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.

Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre.

Job description

This role sits within HMRC’s Fraud Prevention Centre (FPC) directorate and is part of the Government Digital and Data Profession. As an Identity, Verification and Authentication (IDVA) Service Control Manager, you will lead HMRC’s technical response to fraud and risk threats, ensuring interventions are timely, proportionate, and effective. You will work across multiple business areas, combining analytical insight, operational leadership, and strategic thinking to protect HMRC’s services and customers. This is a fast-paced role requiring adaptability, collaboration, and a commitment to continuous improvement.

Person specification

• Analyse risk intelligence and emerging threats to prioritise interventions, recommend escalation routes for high-risk incidents, and inform strategic decisions.
• Manage aspects of the incident response cycle, from identification and prioritisation through facilitation and resolution.
• Maintain awareness of fraud trends and identity threats, contributing to HMRC’s capability to anticipate and mitigate risks.
• Produce clear, actionable reports and briefings for senior stakeholders, translating technical detail into strategic insights.
• Build strong relationships internally and externally to enable effective collaboration during incidents and intervention campaigns.
• Support continuous improvement and performance monitoring, identifying opportunities to strengthen HMRC’s compliance approach and governance frameworks.
• Apply project management skills to coordinate multi-team interventions effectively and manage the delivery into live.

Essential Criteria

Candidates must demonstrate the following skills and experience, aligned to the GDaD capability framework:

• Ability to analyse complex fraud risk data, identify patterns, and prioritise interventions using structured frameworks.
• Strong influencing and communication skills, with experience translating technical detail into actionable insights for senior stakeholders.
• Knowledge of fraud prevention methods, identity fraud trends, and emerging threats.
• Experience applying governance frameworks and risk appetite principles in technical decision-making.
• Familiarity with fraud analytics tools and their application in operational contexts.
• Experience in leading multiple projects, demonstrating project management skills to coordinate multi-team interventions effectively.
• Ability to work at pace in a dynamic environment, adapting to changing priorities and resource constraints.
• Knowledge and experience with Identity and Access Management (IAM) services and IAM standards.

Desirable Criteria

• Counter Fraud Profession accreditation or equivalent.
• Experience in policy or legal frameworks relevant to fraud prevention.
• Certification in project management or risk management.

Additional Security information

This role requires the successful candidate to hold or be willing to obtain Security Clearance prior to taking up the post.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit