Assistant Hub Officer

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations. Our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC’s strategic objectives and supporting the aims of a healthy tax system. It is also a key component of the compliance strategy, promoting compliance across the population and prompting behavioural change, preventing and responding to harmful attacks on the tax system and ensuring none are beyond our reach.

Investigation Services brings mainstream and highly specialist capabilities together to enhance and support the full range of criminal, civil and regulatory investigations into serious tax fraud and money laundering undertaken in FIS. This role in Investigation Services Core provides vital services to the full range of FIS investigations, helping HMRC tackle the many and pressing challenges that modern-day tax fraud presents.

Job description

Assistant Hub Officers will be responsible for delivering Core services, covering a variety of activities and are part of every criminal and civil investigation carried out by HMRC.

It should be noted that a variety of services are offered to customers and staff are required to be able to work flexibly and on an adhoc basis.

There is an element of manual work included with the role, including manual handling, preparation of operational items, property exhibits, vehicle checks.

They will provide excellent service to a range of customers, supporting investigations through activities such as:

• Interrogating departmental systems, preparing standard intelligence packs and standardising and interpreting data.
• Procurement of essential items within associated budgets.
• Developing professional stakeholder relationships with investigators to support planning and delivery.
• Assisting with property and vehicles, as part of which you maybe required to drive an official vehicle for reasons such as the return of evidence, property retrieval or for vehicle maintenance / repairs.
• Attendance on the Investigation Services Officer Training course is required, which may require travel with an overnight stay.
• Additional travel maybe required, alongside overnight stays.
• This is an office based role requiring a minimum of 60% office attendance.

Person specification

Deliver high quality, professional and accessible services, anticipating the needs of our investigations by:

• Performing tasks suitable to the Assistant Officer grade in line with the guidance provided and referred to above.
• Contributing to a supportive culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPI’s.
• Identifying, through conversations and outcomes of quality assurance processes, any development needs and ensure these are communicated to your line manager.
• Developing a professional relationship with local investigators, case teams and other teams within IS and FIS.
• Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives.
• Vehicle Fleet maintenance – ensuring the Vehicle Fleet is operational by undertaking vehicle checks, driving the vehicles to and from garages for repair / maintenance. Liaising with the Fleet provider KINTO.
• Maintenance and assurance of operational assets.

Essential Criteria:

• Strong interpersonal skills, with the ability to communicate clearly both written & verbally.
• An ability to pay particular attention to detail.
• Strong organisational skills.
• Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel.
• Ability to work independently & as part of a team.

Licences

A full UK Driving Licence

We recognise that some people cannot drive due to a disability or underlying health condition and may not be able to meet this requirement. Where this applies, you can apply but will need to declare that you require a reasonable adjustment at the point you receive a provisional offer. The vacancy holder will then discuss your specific requirements to consider if this can be reasonably accommodated in this role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £31,471, HM Revenue and Customs contributes £9,117 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process,