Employee Experience Manager

Job summary

As an Employee Experience Manager, you will lead the delivery of an outstanding employee experience at the House of Commons, supporting the wider UK Parliament through every stage of the employee lifecycle.

Reporting to the Head of Employee Experience and Policy, you will manage a team of five Employee Experience Coordinators, ensuring a high-quality, responsive service while driving consistency, compliance, and continuous improvement. This is an exciting opportunity to combine people leadership with operational excellence in a unique organisation at the heart of UK democracy.

Job description

You will oversee employee lifecycle processes, ensuring service standards, SLAs, and KPIs are met while maintaining accurate employment records, contracts, and correspondence. Working closely with colleagues across People and Culture, payroll, and resourcing, you will resolve complex queries, improve processes, and develop guidance and resources for managers and employees. Through strong leadership and collaboration, you will help create a seamless, consistent, and engaging employee experience that supports colleagues and the organisation's wider strategic priorities.

Person specification

• Ability to lead and manage a team, building strong relationships and high performance
• A strong understanding of the employee lifecycle, with previous experience as an HR Professional
• Experience working with digital tools and HR systems
• Strong organisational skills and attention to detail, with the ability to use own judgement to work independently.

Benefits

Alongside your salary of £45,359, House of Commons contributes £13,140 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

In addition to your salary, we offer an attractive range of benefits including but not limited to:

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

If you would like to apply for this role, please submit your CV and provide evidence against criteria 1-3 in the Job Description.

More information on the application process can be found here: Application process - UK Parliament

Additional Information

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : [email removed]
• Email : [email removed]

Recruitment team

• Email : [email removed]

Attachments

Employee Experience Manager - Job Description Opens in new window (docx, 931kB)