Facilities, Safety & Pass Office Manager

Job summary

Are you looking for an exciting opportunity working in a fast-paced Estates management environment? Working in this role you will oversee a range of Estates related activities which includes both hard and soft audit reviews and assurance inspections collaborating with a range of stakeholders. You will be responsible for ensuring that statutory maintenance is completed in line with regulations through proactive monitoring of service partner performance ensuring high standards are maintained while identifying risks and driving continuous improvement.

Do you have experience in operating Security systems and have a background in incident management? This role will involve you managing access control systems and supporting emergency preparedness and business resilience activities.

Are you a confident relationship builder who can influence and collaborate with a range of stakeholders including contractors, internal staff and service providers to ensure facility management services are delivered to a hight standard and customer focused. workplace services?

If so, we’d love to hear from you!

The team plays a key role in creating and maintaining an effective working environment across DVLA. Working at the heart of the organisation, the team supports the delivery of professional workplace, facilities and accommodation services that enable colleagues to work safely, efficiently and productively. You’ll work with a wide range of stakeholders, contributing to continuous improvement, operational effectiveness and the delivery of a positive workplace experience for staff, visitors and partners.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA:

Job description

This is an exciting opportunity to play a key role in maintaining a safe, secure and effective working environment at DVLA Birmingham. You will oversee workplace assurance, security and compliance activities, working closely with internal stakeholders and service providers to ensure services meet required standards. The role supports accommodation planning, incident management and business resilience, helping to safeguard operational continuity while delivering high-quality workplace services that enable colleagues to work safely and effectively.

Your responsibilities will include, but aren’t limited to:

1. Operation of security access control systems ensuring accurate permissions are assigned for all staff, contractors and visitors to the DVLA area.
2. Monitor and assess compliance with health and safety legislation, security policies, and statutory requirements, identifying risks and areas for improvement.
3. Conduct audits, inspections, and assurance activities, analysing findings and translating them into clear, actionable recommendations.
4. Oversee and evaluate landlord and third-party service delivery, influencing outcomes to ensure services meet organisational standards and contractual expectations.
5. Identify, assess, and manage risks to safety, compliance, and operational continuity, ensuring appropriate mitigation actions are implemented.
6. Respond to incidents and emerging issues, making timely, risk-based decisions and coordinating appropriate actions where required.
7. Build effective relationships with internal stakeholders, landlords, and service providers to support collaborative working and continuous improvement.
8. Support emergency preparedness and business resilience activities, ensuring plans, processes, and responses are effective, communicated and up to date.

Person specification

To be successful in this role you will need to have the following experience:

• Experience of working in facility management.
• Experience of monitoring and assuring compliance with health and safety legislation within a workplace environment.
• Experience of carrying out audits and assurance activities, using findings to drive improvements.
• Experience of working collaboratively with stakeholders and service providers to deliver effective workplace services and customer-focused outcomes.

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is not suitable for hybrid working and will require the successful candidate to work solely from their designated workplace (one of the locations cited in the advert) or, when required for business reasons, from other offices/work locations/visiting stakeholders.

Occasional travel to the Swansea office will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Seeing the Big Picture

Benefits

Alongside your salary of £35,663, Driver and Vehicle Licensing Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.