Business Analyst

Job summary

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

As a Business Analyst, you will work closely with civil servants, managed service partners, suppliers, and product teams to understand user and business needs, define and manage requirements, and support the transition of new products and capabilities into live service.

This is an exciting opportunity to play a key role in the transition and support of a new, critical programme within Home Office Digital. You will contribute to the delivery of the (IAM) service, a vital component in strengthening the department’s cyber security posture

Job description

IAM is a core cyber security capability, essential to effective cyber security and data protection across the Home Office. The programme focuses on reducing cyber risk, improving user access controls, enhancing user experience, streamlining policies and processes, and reducing technical debt.

A Business Analyst will receive direction from more senior business analysts on task-based delivery but will be responsible for the output. You will make sure outcomes are aligned with the service vision and business strategy by connecting the current and future business models and delivering to the future business architecture strategy or plan. You will also be involved in supporting and informing product iteration, evolution and optimisation.

You will help to develop and enhance stakeholder relationships in order to facilitate collaboration. You will be expected to draw on expertise of more senior colleagues to help you develop technical specifications and plans.

As a Business Analyst, you will work closely with civil servants, managed service partners, suppliers, and product teams to understand user and business needs, define and manage requirements, and support the transition of new products and capabilities into live service.

You will work within a cross‑functional team to support delivery of key outcomes, analyse and improve processes, remove impediments, and embed a culture of continuous improvement.

Key responsibilities:

• Developing key Business Analysis skills like requirements engineering, workshop facilitation, process mapping etc and using these to enhance understanding of various project approaches and software engineering lifecycles, such as Agile, Waterfall and Incremental, whilst exploring resources and industry best practices.
• Developing techniques and knowledge around developing acceptance criteria which are scenario-based within processes that support thorough testing
• Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs
• With support, identifying service and process improvement opportunities, contributing to the implementation of proposed solutions
• Setting up and supporting workshops to enable requirements to be identified and clarified
• Drafting requirements/user stories as required to support the delivery of features
• Evidence gathering to support analysis of the business needs including user feedback sent in as the product progresses through its lifecycle
• Supporting the production of periodic performance measures to inform stakeholders and drive discussion around the required service

Working Pattern:

Due to the business requirements of this role, it is only available on a full-time basis.

Person specification

Essential Criteria:

You’ll have a demonstrable passion for Business Analysis, with the following skills or some experience in:

• Analytical and problem-solving skills to help you assess and understand problems, break them down and devise and propose new solutions
• Eliciting, analysing and validating subsets of business requirements before peer review from more senior business analysts, in the most appropriate and effective manner and format
• Communicating in a variety of methods, knowledge of when to apply the appropriate method to each scenario/audience
• Building strong relationships with a broad range of people from a varied background (technical and non-technical), and applying proven communication, and analytical skills to ensure the team’s plans and objectives are achieved
• Good interpersonal skills with the ability to understand, empathise, negotiate and influence individuals and groups
• Working as a team player contributing ideas and innovation in a flat team structure

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework- Use the levels of responsibility to understand what would be expected for each technical skill listed). Please see below for the relevant skills for your role:

Desirable Criteria:

Ideally you will also have the following skills or some experience in:

• Working in the delivery of technology-based projects or been involved in applying techniques to improve operational processes
• Developing your skills by being an active member of the team and advocating on its behalf

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Managing a Quality Service
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• Consultancy (CNSL) Level 2
• Business Situation Analysis (BUSA) Level 3
• Business Modelling (BSMO) Level 2
• Requirements Definition and Management (REQM) Level 2
• Stakeholder Relationships Management (RLMT) Level 3
• Feasibility Assessment (FEAS) Level 2

Benefits

The advertised role is eligible for a Digital Capability Allowance. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance.

The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, non-pensionable, subject to an annual review and could be withdrawn at any time. Please see the Home Office Digital Recruitment and Retention Allowance Careers page for more information.

For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.