Training and Technical Performance Lead

Job summary

Do you want to play a key role in transforming and modernising technical training across the UK Technical Maritime Services Directorate of the Maritime and Coastguard Agency?

Are you passionate about using digital learning, data and insight to improve workforce capability and operational performance?

Do you have a proactive, can-do approach and enjoy building strong relationships with a wide range of stakeholders?

If so, we’d love to hear from you!

The Maritime and Coastguard Agency (MCA) is seeking a Training and Technical Performance Lead. The MCA implements the government’s maritime safety policy in the UK and works to prevent the loss of life and occurrence of pollution on the coast and at sea. The UK Technical Maritime Services (UKTMS) Directorate supports this mission by inspecting and surveying ships to ensure compliance with UK and international safety, security and environmental standards. It also certifies ships and seafarers, manages the UK Ship Register, and contributes to responses involving pollution from shipping and offshore installations.

Within UKTMS, the Training and Technical Performance team is responsible for developing and delivering technical training programmes, supporting operational performance, and promoting the consistent application of technical standards across the UK. The team also contributes to surveyor health and safety initiatives and coordinates specialist expertise through the Consultant Surveyor network.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers

Job description

As a Training and Technical Performance Lead, you will lead the development and continuous improvement of digital learning and technical performance solutions across UKTMS. You will oversee learning technologies, digital content, learning management systems and supplier relationships, ensuring training is effective, compliant and aligned with organisational priorities. You'll focus on improving workforce capability through innovative, data-led learning approaches while ensuring strong governance, value for money and effective support for the wider technical performance function.

Your responsibilities will include, but aren’t limited to:

1. Leading the development and continuous improvement of digital learning solutions, technologies and technical performance initiatives.
2. Managing learning systems and digital platforms, ensuring effective governance, compliance, accessibility and continuous service improvement.
3. Monitoring performance data and learning analytics to drive service improvements and enhance the learning experience.
4. Developing dashboards, reporting tools and performance measures to track learning effectiveness and organisational capability.
5. Overseeing procurement, supplier relationships and contract management of digital learning suppliers.
6. Managing budgets, forecasting and financial reporting activities.
7. Delivering governance, assurance, quality and compliance activities.
8. Building strong stakeholder relationships providing expert advice on learning technologies, workforce capability and technical performance analysis.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following:

1. Experience of designing and developing technical learning solutions, including digital and blended learning approaches.
2. Experience of managing learning technologies, and resources to deliver effective and value-for-money services.
3. Experience of leading projects.
4. Knowledge of procurement, contract management and information governance principles.
5. Strong analytical, stakeholder management and communication skills, with the ability to use data and insight to inform decision-making and influence outcomes.
6. Proficiency in Microsoft 365 applications, including SharePoint, Word, Excel and Power BI.
7. Relevant professional qualification or alternatively equivalent experience, in Learning and Development, Digital Learning Organisational Development or a related discipline
8. Experience of developing and delivering presentations and/or workshops

Additional Information

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

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Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. Therefore, this role is not open to applications from those who require sponsorship – candidates must ensure they have the appropriate right to work in the UK before applying. Should you apply for this role and be found to require sponsorship, your appl