Digital Print and Mailroom Assistant

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.  We are usually the first port of call for customer enquiries across the council.  Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Digital Print & Mail Assistant (Full Time, Permanent)

Location: Foleshill area
Hours: 08:00 – 16:30, Monday to Friday

About the Role

Customer Services is seeking a reliable and motivated individual to join our busy Digital Print & Mailroom team, based within the administration office area. This is a varied office-based role combining administrative responsibilities with operational support for mailroom and delivery services.

You will play a key role in ensuring the efficient processing of incoming and outgoing mail, maintaining accurate records, and supporting service delivery across the city.

Key Responsibilities

• Scanning and validation of incoming mail
• Invoice reconciliation and processing payments
• Maintaining and updating spreadsheets and internal systems
• File scanning, storage, and document management
• Responding to internal enquiries and providing administrative support
• Supporting mailroom operations, including sorting, franking post, and dispatch duties
• Assisting with delivery and collection rounds across the city as required
• Covering other areas of the service and supporting wider team tasks when needed

About You

We are looking for someone who:

• Has strong organisational skills and attention to detail
• Is confident using Microsoft Office, particularly Excel
• Can manage routine administrative tasks accurately and efficiently
• Has excellent communication skills and can respond professionally to enquiries
• Is flexible, proactive, and able to adapt in a fast-paced environment
• Works well as part of a team and independently
• Demonstrates a commitment to delivering excellent customer service

Requirements

• Full UK driving licence
• Good IT skills
• Ability to undertake physical aspects of the role (e.g. mail handling and delivery rounds)
• Understanding of the range of services provided by the council (desirable)
• Please note that the role is office based

Application Process

The closing date for applications is midnight on Wednesday 12th August 2026
 Assessments will follow Wednesday 26th August and will consist of a competency-based interview and a work-based role play.

As part of the interview process, we will assess your English fluency in accordance with Part 7 of the Immigration Act 2016. This ensures all employees in public sector customer-facing roles meet the necessary standard of spoken English.

Additional Information

• For further information, please contact Rachael on [phone removed] or Samantha on [phone removed] during office hours.
• This post is exempt under the Rehabilitation of Offenders Act 1974. Appointment will be subject to a satisfactory DBS check.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

• Care about delivering an excellent service to every internal and external customer
• Excellent communication skills, confident in face to face, telephone and written activity
• Ability to support a diverse customer base
• Ability to deliver in a fast-paced environment
• Ability to respond to change positively
• To Be Flexible to the needs of the service
• Good IT skills
• An understanding of the range of services provided by the council.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at [email removed] or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact [email removed].

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!