Housing Policy and Performance Manager

Ashford Borough Council is looking for an ambitious, analytical, and people-focused Housing Policy and Performance Manager to play a key role in the future success of our Housing Service.

This is not a role for someone who simply writes policies and monitors performance reports. We are looking for someone who can turn insight into action, challenge existing ways of working, and help us continuously improve services for our tenants.

Working within our Performance, Improvement and Engagement Team, you will lead the development and review of housing policies, oversee our Housing Continuous Improvement Plan, and use data, performance information, tenant feedback, and complaints learning to drive meaningful service improvements.

The social housing sector is undergoing significant change. New regulatory requirements, increased scrutiny, and rising customer expectations mean housing providers must continually evolve.

This role sits at the centre of that challenge. You'll work closely with housing managers, tenant engagement colleagues, and senior leaders to ensure our services remain compliant, customer focused, and evidence led. Your work will directly influence how we deliver services to thousands of residents and how we demonstrate compliance with the Regulator of Social Housing's Consumer Standards.

If you're motivated by making a genuine difference and enjoy turning complex information into practical improvements, this could be the perfect opportunity.

You'll also manage a small team of Business and Insight Analysts, helping develop a high-performing, evidence-led culture.

At Ashford Borough Council, we're committed to delivering a high-quality housing services and creating a culture of continuous improvement.

You'll join a supportive and collaborative team where your ideas will be valued, and your work will have a visible impact on both services and residents.

If you're passionate about improving housing services, enjoy working with data and people in equal measure, and want to help shape the future of social housing, we'd love to hear from you. Come and help us make a real difference for our tenants and communities.

For an informal discussion about the role please contact Danny Regan on [phone removed]

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When Applying: Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email [email removed]

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community