Agile Delivery Manager

Job summary

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The Chief Digital Information Office delivers complex, high‑value products and platforms that support HMRC’s strategic goals and improve outcomes for millions of users. We work in multidisciplinary teams using modern Agile delivery practices to deliver services at scale and improve outcomes for users.

As an Agile Delivery Manager, you will be accountable for enabling one or more digital delivery or live service teams to deliver high quality products and platforms effectively and sustainably. You will apply Agile and Lean delivery practices to help teams focus on what matters most, remove impediments, and continuously improve how they deliver value.

You will play a key role in creating the conditions for successful delivery - motivating teams, managing risks and dependencies, and working closely with stakeholders to achieve positive delivery outcomes.

Job description

You will enable multidisciplinary teams to deliver digital products and platforms effectively and sustainably. You will apply Agile and Delivery Management techniques to shape ways of working, coach team members and stakeholders, and create the right conditions for teams to succeed. You will support teams to self-organise, manage delivery risks and dependencies, and continuously improve how they deliver value.

Working across the full delivery lifecycle, you will be accountable for the performance of one or more delivery or live service teams. You will collaborate closely with Product Managers, technical leads, Service Managers, and stakeholders, balancing delivery pace, quality and sustainability while maintaining a clear focus on outcomes. You will report to a Senior Agile Delivery Manager or equivalent and play an active role in strengthening delivery capability across CDIO as part of the Agile Delivery Guild, which is dedicated to fostering a culture of continuous learning, innovation, and improvement delivering value within our organisation being a bridge between Programme and Live.

Person specification

You are an enthusiastic and self-motivated delivery professional with a strong focus on people and outcomes. You thrive in fast-paced digital environments, enjoy solving problems, and are confident supporting teams through change and ambiguity.

You bring strong interpersonal and communication skills, enabling you to influence stakeholders, coach teams and manage competing priorities. Experience of mentoring others, managing delivery risks and working on medium-to-large digital initiatives will help you succeed in this role.

Key Responsibilities

• Coach team members, CDIO and HMRC stakeholders in Agile and Delivery Management practices.
• Monitor and facilitate effective delivery progress, proactively removing blockers and impediments.
• Lead, develop and motivate multidisciplinary teams to deliver value to users.
• Create and sustain a culture of collaboration, transparency and continuous improvement.
• Use Agile delivery approaches to forecast progress, manage priorities and balance capacity.
• Collaborate with stakeholders to manage expectations and deliver successful outcomes.
• Mentor colleagues and contribute to the Agile Delivery Manager community.
• Apply team development techniques to build empowered, high‑performing teams.

Essential Criteria

• Experience delivering medium‑to‑large digital products or platform components in an Agile environment.
• Proven experience of Agile Delivery Management using recognised Agile techniques.
• Ability to manage multiple priorities in large‑scale or high‑visibility delivery contexts.
• Experience identifying, challenging and removing barriers to effective delivery.
• Proven experience working within multidisciplinary teams.
• Strong influencing, negotiation and stakeholder‑management skills.

Desirable Criteria

• Coaching and mentoring multi-disciplinary teams and/or stakeholders.
• Experience of finance management is desirable for some of our roles.
• Experience of commercial and supplier management is desirable for some of our roles.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders