Sales Administrator, beauty

• £28,000 – £32,000 + bonus
• Hertfordshire

We are working with a fast-growing beauty and cosmetics company known for its innovative products and strong customer relationships. As the business continues to scale, our client is looking for a Sales Administrator to join a supportive and close-knit team. The culture is one where people are genuinely valued, ideas are welcomed, and everyone plays a part in the business’s success.

You will support the sales team by managing administrative tasks, processing orders, and ensuring smooth communication between customers, sales staff, and other departments. This is a varied and hands-on role suited to someone who is organised, proactive, and enjoys working as part of a team.

Key Responsibilities:

Order Processing

• Receive and process customer orders through internal systems (SAP).
• Verify product availability, pricing, and delivery schedules.
• Ensure orders are entered accurately and processed on time.

Customer Support

• Act as a point of contact for customer enquiries.
• Provide information about products and delivery timelines.
• Handle order updates, complaints, and returns.

Sales Team Support

• Assist sales representatives with administrative tasks.
• Arrange samples to be sent out on behalf of the sales team.

Database and Record Management

• Maintain customer databases and sales records.
• Update contact information, order histories, and account details.

Sales Reporting

• Prepare regular sales reports and performance summaries.

Coordination with Other Departments

• Work closely with logistics, finance, and NPD & Compliance.
• Coordinate deliveries and stock availability with warehouse teams.
• Ensure invoices and payments are processed correctly.

Documentation and Compliance

• Prepare invoices, packing lists, and delivery notes.
• Ensure sales documentation follows company policies and procedures.
• Maintain organised records for audits and reporting.

Managing Quotes and Pricing

• Create and send quotations to customers as advised by the sales manager.
• Update pricing lists and promotional offers.
• Ensure the sales team uses correct pricing and discounts.

About You:

• Strong administration and organisation skills.
• Experience within Sales Support, Sales Administration or Key Account Support would be ideal.
• Good communication and customer service skills.
• Excellent attention to detail.
• Proficient in Microsoft Excel; experience with SAP is beneficial but not essential.
• Comfortable working under pressure and managing multiple tasks.
• A team player who enjoys working in a fast-paced, growing business.

Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.