Duty Manager

We are seeking a dedicated and experienced Duty Manager to oversee daily operations and ensure an exceptional experience for our guests. In this role, you will be responsible for managing staff, addressing customer inquiries, and resolving any issues that may arise during your shift. You will also monitor compliance with health and safety regulations, maintain high standards of service, and ensure that all operational procedures are followed. Your leadership skills will be essential in fostering a positive work environment and motivating team members to deliver their best performance.

Additionally, the successful candidate will be responsible for scheduling staff, conducting performance evaluations, and implementing training programs to enhance team capabilities. You will actively engage with guests to gather feedback, identify areas for improvement, and ensure their satisfaction. Strong problem-solving abilities and excellent communication skills are crucial, as you will need to liaise with various departments to ensure seamless operations. If you are a proactive leader with a passion for hospitality and a commitment to excellence, we would love to hear from you.