Project Support Officer

If you’re a highly organised project administrator looking for a new challenge, this could be the perfect next step for you.

As a Project Support Officer, you will play a vital role in helping deliver key programmes and initiatives by providing excellent start to end project administration, coordination, planning, and communication support. Working at the heart of a busy team, you will ensure activities are effectively organised, accurately documented, and progressed in a timely manner.

This role is ideal for someone with strong organisational skills who enjoys managing competing priorities, building positive relationships, and ensuring nothing falls through the cracks. You'll work closely with colleagues across Transport for West Midlands, the West Midlands Combined Authority, and partner organisations, coordinating meetings and events, managing diaries and supporting programme activities.

Whether you're already working in a project support environment or looking to build on your administrative experience, this is an excellent opportunity to gain valuable experience, develop new skills, and make a real contribution to projects that positively impact communities across the West Midlands.

What you will be doing

• Contribute to the continuous improvement of project, programme and process management
• Work closely with other support officers
• Deliver outstanding administrative project support including editing, reviewing, and coordinating the production and distribution of reports, briefing documents and Cabinet / Board papers
• Manage workstream documentation
• Lead on the setting up of workshops, meetings and events
• Coordinate and contribute to the development and production of event and engagement material
• Raise orders on the financial system

What’s essential

• Experience of working in a busy environment
• Ability to co-ordinate complex schedules
• Ability to communicate and support/influence across all levels and roles
• Strong interpersonal and verbal/written communication skills
• Excellent IT skills
• Self-motivated and able to perform at high standards
• Able to build strong relationships
• Proactive and a creative thinker
• Team player

Location.

The location for this role is 16 Summer Lane with at least 2 days a week spent in the office.

How to apply.

Applying for a role with WMCA is straightforward. Follow these steps to get started.

Please note, we reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email removed]).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
• Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
• Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
• Innovative- We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.

Creating an