Business Operations Assistant

Our client is a prestigious, chartered, and award-winning construction consultancy with a strong reputation for excellence. Specialising in quantity surveying, project management, and contractual services, they deliver high-quality, tailored solutions across a diverse portfolio of construction projects. With a commitment to professional development and service innovation, they offer a dynamic and supportive environment for talented individuals looking to grow their career within a respected consultancy.  They are now seeking a proactive Business Operations Assistant to support day-to-day business activities and assist in the smooth running of internal systems and processes. Working closely with the Practice Manager, this role is ideal for a highly organised individual with strong administrative experience and a keen eye for detail.

This is a varied position offering exposure to CRM, project management, and finance tools, as well as opportunities to get involved in social media, compliance, and team coordination.

Salary: Up to £30,000

The Role

Administrative Support

• Provide ongoing assistance to the Practice Manager with scheduling, documentation, and internal communications
• Help coordinate internal meetings, training sessions, and team events
• Assist in the preparation of reports, presentations, and other internal materials

Systems & Data Support

• Support the accurate use and maintenance of platforms including CRM, project tracking, time logging, and finance tools (e.g., Pipedrive, ASANA, Everhour, Xero)
• Troubleshoot system issues and liaise with support teams when needed
• Deliver basic training or guidance to team members on system use

Process Compliance & Improvement

• Help monitor internal compliance with procedures, especially around data accuracy
• Conduct regular checks on system records and contribute to ongoing improvements in workflow efficiency

Customer Enquiries & Support

• Handle inbound enquiries professionally and direct them to appropriate team members
• Assist in managing customer feedback and contributing to client satisfaction initiatives

Financial & Invoicing Support

• Support invoice generation, ensuring accuracy and timely distribution
• Assist with monitoring outstanding payments and maintaining financial records

Office & General Administration

• Help with procurement of supplies and basic office logistics
• Manage inbound communications including calls, emails, and post

Team Support & Coordination

• Work closely with the Practice Manager to maintain a well-coordinated administrative function
• Foster a supportive and collaborative team environment

Social Media & Marketing

• Assist in creating and scheduling social media content
• Monitor engagement and respond to messages/comments professionally
• Contribute to the company’s online presence and visibility strategy

Compliance & Quality Monitoring

• Support communication and documentation processes for internal audits and customer feedback loops
• Assist with periodic quality checks in collaboration with the compliance team

Health & Safety Awareness

• Contribute to maintaining a safe and compliant working environment as appropriate to your role

The Person

• Strong organisational and time management skills
• High attention to detail, particularly in documentation and data input
• Confident verbal and written communication
• Familiarity with systems such as CRM, project tracking, or finance platforms (Pipedrive, ASANA, Xero, etc. – desirable)
• Positive team player with a proactive, problem-solving mindset
• Adaptable and willing to learn new technologies and processes

Qualifications & Experience:

• Previous experience in an administrative or office support role
• Background in construction or professional services (desirable)
• Comfortable with Microsoft Office (Word, Excel, PowerPoint)
• Professional attitude and strong work ethic

Professional Development Opportunities:

• On-the-job training in software, systems, and business processes
• Broad exposure to practice and project management activities
• Opportunities for progression within the business support team
• Ongoing development with modern tools and technologies

To Apply: If you are organised, tech-savvy, and thrive in a collaborative environment, we’d love to hear from you. Contact the team on [phone removed] or submit your CV using the link below