IT Support

Job Title
IT Support
Summary
We are looking for an experienced IT Support professional to join a leading organisation in the oil and gas sector on a contract basis. This role is ideal for someone who enjoys troubleshooting, problem-solving and delivering excellent technical assistance to users.
Client Overview
Our client operates within the oil and gas industry, providing innovative solutions and services to global projects.Location and Working Pattern
Woking – on-site role.Contract - In scope of IR35
Responsibilities

Provide first-line technical support to employees, addressing hardware and software issues promptly.
Troubleshoot and resolve problems related to IT equipment and systems.
Ensure a high level of customer service while assisting users with technical concerns.
Log and manage support requests in accordance with organisational procedures.
Escalate complex issues to the relevant support teams when necessary.
Maintain accurate documentation of incidents and resolutions.

 
Must-have Requirements

Proven experience in an IT support or technical assistance role.
Strong understanding of hardware and software troubleshooting.
Ability to provide clear guidance to non-technical users.
Excellent problem-solving and communication skills.

 
Nice-to-have Skills

Familiarity with remote desktop tools and ticket management systems.
Knowledge of networking fundamentals and IT security practices.
Previous experience in the oil and gas sector.

 
Apply Now
If you are ready to take on this contract opportunity and bring your IT expertise to a dynamic team, we would love to hear from you. Apply today to be considered for this role.
 
About NRLThe NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.